Kevin
andalusia,#2Author of original report
Tue, August 31, 2010
They called me up and had me go over and sign some paperwork stating that I owed them nothing and they owed me nothing so I basically rented this piece of crap for a year. After I reported it here that they made it right they reported it to my credit bureau bad debt charge off. NEVER EVER DO BUSINESS WITH THEM. PERIOD!!!!!!!!!!!!!!!!!!!
Kevin
andalusia,#3Author of original report
Sat, June 27, 2009
To clearify on the rebuttal I actually took it over to them for an electrical issue, brakes twice, fuel injector issues twice, there never was a spare tire, found that out the hard way, front sway bar link busted, then I stopped by because of a shaking issue. Ended up being the retreads were separating. The mileage was a whole nother issue. There is no way we put 26000 miles on it in a year. We hardly drove it because I couldn't afford $130 to fill it up. Drove my PT most of the time. Since 2001 only drove it 68000 miles. The service manager said that having a used car in the shop only 6 times in a year for SERVICE, not just oil changes was good for a used car. This infuriated me. On 6-25-09 I got the call that they wanted me to stop by and sign a release, giving them the vehicle back and releasing me from all liabilities. They also stated that they would report it paid with no late payments to all credit bureaus. I took nearly a month but ultimately I am satisfied with the outcome. I don't know why they just didn't put me in a minivan like I asked and we all would have been happy and stayed happy.
Kevin
andalusia,#4Author of original report
Sat, June 27, 2009
To clearify on the rebuttal I actually took it over to them for an electrical issue, brakes twice, fuel injector issues twice, there never was a spare tire, found that out the hard way, front sway bar link busted, then I stopped by because of a shaking issue. Ended up being the retreads were separating. The mileage was a whole nother issue. There is no way we put 26000 miles on it in a year. We hardly drove it because I couldn't afford $130 to fill it up. Drove my PT most of the time. Since 2001 only drove it 68000 miles. The service manager said that having a used car in the shop only 6 times in a year for SERVICE, not just oil changes was good for a used car. This infuriated me. On 6-25-09 I got the call that they wanted me to stop by and sign a release, giving them the vehicle back and releasing me from all liabilities. They also stated that they would report it paid with no late payments to all credit bureaus. I took nearly a month but ultimately I am satisfied with the outcome. I don't know why they just didn't put me in a minivan like I asked and we all would have been happy and stayed happy.
Kevin
andalusia,#5Author of original report
Sat, June 27, 2009
To clearify on the rebuttal I actually took it over to them for an electrical issue, brakes twice, fuel injector issues twice, there never was a spare tire, found that out the hard way, front sway bar link busted, then I stopped by because of a shaking issue. Ended up being the retreads were separating. The mileage was a whole nother issue. There is no way we put 26000 miles on it in a year. We hardly drove it because I couldn't afford $130 to fill it up. Drove my PT most of the time. Since 2001 only drove it 68000 miles. The service manager said that having a used car in the shop only 6 times in a year for SERVICE, not just oil changes was good for a used car. This infuriated me. On 6-25-09 I got the call that they wanted me to stop by and sign a release, giving them the vehicle back and releasing me from all liabilities. They also stated that they would report it paid with no late payments to all credit bureaus. I took nearly a month but ultimately I am satisfied with the outcome. I don't know why they just didn't put me in a minivan like I asked and we all would have been happy and stayed happy.
Kevin
andalusia,#6Author of original report
Sat, June 27, 2009
To clearify on the rebuttal I actually took it over to them for an electrical issue, brakes twice, fuel injector issues twice, there never was a spare tire, found that out the hard way, front sway bar link busted, then I stopped by because of a shaking issue. Ended up being the retreads were separating. The mileage was a whole nother issue. There is no way we put 26000 miles on it in a year. We hardly drove it because I couldn't afford $130 to fill it up. Drove my PT most of the time. Since 2001 only drove it 68000 miles. The service manager said that having a used car in the shop only 6 times in a year for SERVICE, not just oil changes was good for a used car. This infuriated me. On 6-25-09 I got the call that they wanted me to stop by and sign a release, giving them the vehicle back and releasing me from all liabilities. They also stated that they would report it paid with no late payments to all credit bureaus. I took nearly a month but ultimately I am satisfied with the outcome. I don't know why they just didn't put me in a minivan like I asked and we all would have been happy and stayed happy.
Russ Jdb
Davenport,#7REBUTTAL Owner of company
Wed, June 17, 2009
The facts are the vehicle was driven 26,000 miles in 15 months. We offer free oil changes every 3000 miles, so the statement that the vehicle would be in 8 times for oil changes would be true. We include a 24 month/24,000 mile ZERO deductible warranty on engine, transmission, battery, brakes, starter, tune-ups, alternator and more. The SUV was in the shop for brakes (-0- paid warranty) then after 11,000 miles a tune up and suspension, axle seals and replaced a SPARE TIRE. Part of this was warranty and the reainder was done at no cost as GOODWILL. Then after 26,000 miles it was brought in with a bad alternator. AS per our agreement of parts at cost and labor at the GREATLY REDUCED rate of $35 per hour we offered to not only do the alternator at cost but take care of the labor at no cost. How someone could consider driving a used vehicle for 26,000 miles with no service cost and what repairs were done outside of the warranty done as GOODWILL could consider this unreliable si beyond me. The service department and an outside service center have driven and scanned this vehicle for any codes or drive-ability problems and found nothing after the alternator was replaced. We stand on our past 5,000 customers and excellent record and happy customers at our locations as proof that customer service comes first. I truly regret this customer's feelings and as he said, I truly value him as a good customer. We will not pursue any deficiency balance and wish him the best of luck.
Russ Jdb
Davenport,#8REBUTTAL Owner of company
Wed, June 17, 2009
The facts are the vehicle was driven 26,000 miles in 15 months. We offer free oil changes every 3000 miles, so the statement that the vehicle would be in 8 times for oil changes would be true. We include a 24 month/24,000 mile ZERO deductible warranty on engine, transmission, battery, brakes, starter, tune-ups, alternator and more. The SUV was in the shop for brakes (-0- paid warranty) then after 11,000 miles a tune up and suspension, axle seals and replaced a SPARE TIRE. Part of this was warranty and the reainder was done at no cost as GOODWILL. Then after 26,000 miles it was brought in with a bad alternator. AS per our agreement of parts at cost and labor at the GREATLY REDUCED rate of $35 per hour we offered to not only do the alternator at cost but take care of the labor at no cost. How someone could consider driving a used vehicle for 26,000 miles with no service cost and what repairs were done outside of the warranty done as GOODWILL could consider this unreliable si beyond me. The service department and an outside service center have driven and scanned this vehicle for any codes or drive-ability problems and found nothing after the alternator was replaced. We stand on our past 5,000 customers and excellent record and happy customers at our locations as proof that customer service comes first. I truly regret this customer's feelings and as he said, I truly value him as a good customer. We will not pursue any deficiency balance and wish him the best of luck.
Russ Jdb
Davenport,#9REBUTTAL Owner of company
Wed, June 17, 2009
The facts are the vehicle was driven 26,000 miles in 15 months. We offer free oil changes every 3000 miles, so the statement that the vehicle would be in 8 times for oil changes would be true. We include a 24 month/24,000 mile ZERO deductible warranty on engine, transmission, battery, brakes, starter, tune-ups, alternator and more. The SUV was in the shop for brakes (-0- paid warranty) then after 11,000 miles a tune up and suspension, axle seals and replaced a SPARE TIRE. Part of this was warranty and the reainder was done at no cost as GOODWILL. Then after 26,000 miles it was brought in with a bad alternator. AS per our agreement of parts at cost and labor at the GREATLY REDUCED rate of $35 per hour we offered to not only do the alternator at cost but take care of the labor at no cost. How someone could consider driving a used vehicle for 26,000 miles with no service cost and what repairs were done outside of the warranty done as GOODWILL could consider this unreliable si beyond me. The service department and an outside service center have driven and scanned this vehicle for any codes or drive-ability problems and found nothing after the alternator was replaced. We stand on our past 5,000 customers and excellent record and happy customers at our locations as proof that customer service comes first. I truly regret this customer's feelings and as he said, I truly value him as a good customer. We will not pursue any deficiency balance and wish him the best of luck.