Michael
Carmel,#2REBUTTAL Individual responds
Tue, January 18, 2005
Keene: We at Byrider Corporate were disappointed to learn of your recent experience and complaint against the ex-J.D. Byrider location concerning your vehicle service issue. J.D. Byrider offers customers an affordable and dependable automobile while restoring their credit. Included in this program is the comfort in knowing that you are purchasing a dependable automobile with superior customer service and support. However, we understand that automobiles do experience mechanical problems. In the event that your vehicle experiences mechanical problems, it is J.D. Byrider policy to abide by warranty agreements and efficiently service customer vehicles in a timely fashion. We would like to gather more information on the type of warranty you received with your vehicle. For the last ten years, J.D. Byrider has been the industry leader in helping people get a reliable used car. As North America's largest used car franchise corporation, we are committed to making your car buying experience as enjoyable as possible. Please contact us at our toll free customer service hotline - 888.240.3595. Thanks, Michael Patrick