- Report: #857009
Complaint Review: Jebao pumps - Internet California
Reported By:
Labradoodlelover -
Dunnellon, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Jebao pumps
2223 Alta Vista Dr. Vista California 92089 Internet, 92084 California, United States of America
Phone:
Web:
www.jebaopumps.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Jebao pumps John Harrington Not a internet friendly company Internet, California
I was trying to replace a jebao pump that come with a fountain. I thought " Oh great" I have the name of the company and the model#. I could have ordered from another company but I thought I would replace the pump with the original pump that was in the fountain I bought, who wouldnt do that? I couldnt go wrong. Order it, and the cord length was not the same as the one I have, same model # but it was different??? I asked for help, but John Harrington was rude, unhelpful and determined that I (as the customer) loose. All I wanted was a pump that would work (I have Koi fish depending on it). I notified him of the return, I asked for a return label. No, you dont get return label. I paid $13.00 to return (to track it because of mistrust) only to find out that this company doesnt refund the total price of the item. They take 15% off even if it is their fault, dont be fooled. By the way just got this email from John Harrington: "Our orginal shipping fees are not refunded. Why would they be? It was not our fault you did not read the specs and ordered the wrong pump. If you had emaild an asked the cord length we would have told you. All our terms are on our site.
Grow up."
MY response to that is: I had the model #, why wasnt it the same item.... ? I already spent $13.00 to refund, but take 15% off the total price of my refund! This is unheard of in this day and age. This is not a company that wants to stay in business. I dont have 15% to throw away, so this company can make money. Why have a model # if the item is different?
Grow up."
MY response to that is: I had the model #, why wasnt it the same item.... ? I already spent $13.00 to refund, but take 15% off the total price of my refund! This is unheard of in this day and age. This is not a company that wants to stay in business. I dont have 15% to throw away, so this company can make money. Why have a model # if the item is different?
