- Report: #374547
Complaint Review: Jeep Daimler Chrysler Corporation - Auburn Hills Michigan
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Jeep Daimler Chrysler Corporation
www.jeep.com Auburn Hills, 48321 Michigan, U.S.A.
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800-992-1997
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Jeep Daimler Chrysler Corporation Jeep Liberty, defective window regulators Auburn Hills Michigan
My Jeep Liberty has 14,000 miles on it, the window regulators have failed 4 times in less than 4 months. Since its been over 3 years since I bought it, the dealer and Jeep DaimlerChrysler have refused to correct the problem. I fixed the first three myself, but this window dropped while on a trip to another state. I had to take the door panel off in the parking lot of a motel and put a stick in the door to hold the window up so it wouldn't be stolen. I paid over $18,000 for this vehicle and have to use a stick to hold the window up, what a deal. I called Jeep customer service, I was on hold for over 45 minutes, I guess they thought I would go away. They said there was nothing they could do since it is out of warranty. Jeep knows this is a defective window regulator, but refuses to correct the problem. Their advice was to take it to a dealer and get the regulator replaced, cost to me is, $200-$400 a door. Since its a four door, they expect me to shell out $800-$1600 to have more defective parts installed.
I got on the internet last night, there are thousands of Jeep owners that are having the same problem. The windows just drop down in the door, the problem is a white piece of nylon that the window rides up & down on. This critical piece is where all the stress is, its about 1/16" or less thick. I don't know why Jeep doesn't come up with a stronger piece to replace the defective one. I would pay to have them installed, if they would last longer than the defective ones that are in Jeeps now. The only other solution is to carry 4 sticks and the right tools with me at all times. I'm almost afraid to drive it anywhere if I have to park it a unsecure area.
I was considering buying a 2009 Liberty, but am having second thoughts now. If this is Jeep DaimlerChrysler's idea of customer service, I think I'll look at Honda or Toyota.
Paul
Redding, California
U.S.A.
I got on the internet last night, there are thousands of Jeep owners that are having the same problem. The windows just drop down in the door, the problem is a white piece of nylon that the window rides up & down on. This critical piece is where all the stress is, its about 1/16" or less thick. I don't know why Jeep doesn't come up with a stronger piece to replace the defective one. I would pay to have them installed, if they would last longer than the defective ones that are in Jeeps now. The only other solution is to carry 4 sticks and the right tools with me at all times. I'm almost afraid to drive it anywhere if I have to park it a unsecure area.
I was considering buying a 2009 Liberty, but am having second thoughts now. If this is Jeep DaimlerChrysler's idea of customer service, I think I'll look at Honda or Toyota.
Paul
Redding, California
U.S.A.
1 Updates & Rebuttals
Tj
San Diego,California,
U.S.A.
Window Regulators
#2Consumer Suggestion
Mon, October 27, 2008
I have a 2004 jeep grand cherokee that the front driver and passanger widow regulators went out just shortly after the warrenty went out. The Jeep dealership wanted 700 bucks to fix the issue. I went to napa auto parts and got the regulators(they had the driver side one instock but had to wait two days for the passanger side). It cost me 215 bucks total for both, and took me all bout 45 minutes to replace them. Im no expert on auto repair, about the only thing i will do is change a tire and change the oil. But with the window thing it was really easy even a child could do it. As far as the back windows i would say the same thing but havent had an issue with mine yet.. Keep fingers crossed.. Hope this helps ya.
