- Report: #1178768
Complaint Review: Jeff Stratton / Phytoextractum - Internet
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Jeff Stratton / Phytoextractum
Internet, USA
Web:
www.phytoextractum.com
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Jeff Stratton / Phytoextractum Offers promotion, website malfunctions, customer service rude and indifferent to customers. Oregon
Offered 20% off promotion on Mondays only, but website was malfunctioning and not recognizing my password that I never changed and was stored in the machine. I attempted 4 different times over 6 hours to reset the password, but never received the link. Frustrated, I sent an e-mail to customer service explaining my issue prior to the end of the promotion. I had received stellar service in the past, and when I didn't receive a reply by mid-afternoon, I wrote again and received a response that they claim they never received my first e-mail. After explaining the situation again, I was offered a negligible coupon under the code "IFORGOT", which was an insult because I went out of my way to make sure I could place the order in time. When I further very politely explained my frustration, I was told "I am very sorry but the 20% off is only good on Mondays. Bosses orders.". There was no empathy or attempt to resolve this in a reasonable and customary manner that any company with a positive reputation would respond. The discount would have amounted to a mere $20, but it was the attitude of the rep that really burned my impression. Upon surfing the web and writing additional reviews, reading and filing BBB complaints, it appears that the once stellar service has fallen into a pit of hell. I don't need to do business here anymore and I'm not, but it's this sort of service that is going to doom this company. Turns out the guy is stiffing is suppliers too. This business is going to implode with this service and products soon to become illegal, and it's a shame that people so thick headed don't see the value in providing good service. It comes back to haunt them, and it will. The pattern of BBB complaints and other reviews/reports over the past six months shows the downward spiral this company is in. Good riddance.
