Momtoava
Shepherd,#2Consumer Comment
Sat, May 15, 2010
We had the same situation happen to us! When he first came in, he was very polite and nice, and said we could save a bunch of money in fees if we switched credit card processing companies. He had apparently come in sometime last year and tried to do it as well, but one of our bosses had said no. We were happy with the company that we were using, so instead he offered to set us up so we could use giftcards and also a number of them for free to start us off. We agreed with that, because until then we had been using paper gift certificates and gift cards just seemed like a better idea. He was definitely a pain to get ahold of, we had quite a few issues getting it to set up, and each time he visited, he smelled like alcohol and kept mentioning how much he "loved the casino up here." He also made several inappropriate comments to our employees, such as "You are just like a mastercard, everywhere I want to be" to one of our female emplyees. Everything was going okay, until we start getting bills from this company for "credit card processing." We immediately called the numbers that he left us, but we could not get ahold of him, and after trying the main office quite a few times, we finally reached someone who told us they were now processing our credit cards for us. What?!?! That was NOT what we had signed up for. They claimed they had a copy of the agreement we had signed, and when they faxed it over, nobody could recognize the signature. He tried to later claim that one of our bosses had signed it, when in actuality, she has been out on medical leave for the past year and she has absolutely no recollection of it, so how could that have been? It did not look like her signature either. We talked to someone higher up in the company, and he apologized for Jeff, but would like to keep our business. In the long run, we chose to keep them as the processing company, but this turned out to be a huge, misleading headache when we thought we were just signing up for gift cards. So if he comes into your store, DO NOT DO IT!!!
not surprised
Hoffman Estates,#3UPDATE EX-employee responds
Fri, April 30, 2010
After working for this credit card processing dump nothing would surprise me.