- Report: #1481516
Complaint Review: Jerome's Furniture - Torrance CA
Reported By:
Average Joe -
Los Angeles, CA, United States
Submitted:
Updated:
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Author Confirmed
Why?
Jerome's Furniture
18850 Hawthorne blvd, Torrance CA Torrance, 90504 CA, United States
Phone:
858-924-1879
Web:
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Jerome's Furniture Jerome Misrepresentation, would not provivide written warranty or repair, exchange, credit, defective merchandise unsuitable for its intended use and purpose Torrance CA
June 28, 2019
Mr. Jerome Nevarra
Jerome’s Furniture Warehouse
16960 Mesamint Street
San Diego, CA 92127
Dear Mr. Nevarra:
RE: Model NM7001-XOT-AO1
Serial Number: Z79029191033MM0
In reference to the above captioned chair purchased from Jerome’s telephonically on 5/08/2019, delivered on 5/20/2019 with defects and safety issues reported several times within 3 weeks, Jerome’s representations, basic and advanced warranty’s, customer service, etc. has been different than represented.
I formally notified Jerome’s of the safety issue and problems associated with the chair on June 12, 2019 with Jerome’s leading me to believe that a Jerome’s repair person would be to my home on 6/14/2019. Jerome’s did not call the evening before as represented. Rather a 3rd party contracted service showed up, stayed just a few minutes, took several pictures without our consent or privilege and left without leaving a card, paperwork, etc. This was followed by a voicemail instructing me to call your store but it was routed to your corporate customer service labeling everything “preference.” I take issue that safety and mechanical issues are “preference.” The whole process impresses me as a sham.
In addition, I never received the policy for the extrawarranty/ insurance I paid for.
I had bought into your extensive advertising and sales pitches. I had proposed equitable options on 6/12/ 2019 which were ignored! At this point with insight into what Jerome’s and its artificial customer service, pricing, etc. is actually about, I request the chair be picked up by Jerome’s and I be given either a credit to buy other merchandise or a refund.
I await a written reply from Jerome’s expeditiously in order to avoid buying a replacement for this chair.
CC: Kevin Bligh
Mega Motion, Inc., Exeter, PA
Consumer Financial Protection Bureau
Attorney General, State of California
Attorney General, Pennsylvania
Secretary of State, California
Secretary of State, Pennsylvania
Better Business Bureaus, CA and PA
Consumer Affairs, CA and PA
Disabled American Veterans, Washington, DC
Veterans News Service
‘Mr. Jerome Nevarra
Jerome’s Furniture Warehouse
16960 Mesamint Street
San Diego, CA 92127
Mr. Kevin Bligh
Jerome’s Furniture Warehouse
16960 Mesamint Street
San Diego, CA 92127
Mr. Jerome Nevarra
Jerome’s Furniture Warehouse
16960 Mesamint Street
San Diego, CA 92127
Mega Motion, Inc.
Corporate Offices
182 Susquehana Ave
Exeter, PA 18643-2694
THIS CHAIR IS NOT SUITABLE FOR ANYONE OVER 6 FEET TALL AMONG OTHER THINGS!!!
Mr. Jerome Nevarra
Chairman of The Board
Jereome’s Furniture Warehouse
18850 Hawthorne Blvd
Torrance CA 90504
