- Report: #622160
Complaint Review: Jesse Daniel Salon - Tustin California
Reported By:
Ginia -
Newport Beach, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Jesse Daniel Salon
17331 17th Street Tustin, 92780 California, United States of America
Phone:
714.508.8555
Web:
www.jessedanielsalon.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Jesse Daniel Salon Jesse Daniel Salon Hair unsatisfactory Tustin, California
I came in to get make-up, and my hair styled and colored. I was charged for services I did not recieve for the hair, and a make-up service that was so unsatisfactory that I took the make-up off and did it myself. I forked out $385.
First of all the style was pretty until it fell out within an hour of my wedding. I told her to use hairspray but apparently it wasn't enough. I also did my own veil placement (which I was charged for). Also, my roots were showing. I called them to let them know my situation and that I needed my roots fixed, but the owner told me there was no way I was getting any money back and even had the nerve to tell me she gave me a discount. Folks, the prices are right on the website.
I let them know by attaching a picture through email that shows my roots but again the owner was rude and told me she couldn't see what I was talking about. Instead of trying to be understanding she was incredibly rude.
I understand why she's protective of her salon, but to have good customer service its best to at least hear the customer out without verbally attacking them. Now I have to go to a new salon to have my roots fixed.
