Complaint Review: Jessica Horton Broker - Hampton Georgia

REVIEW UPDATE: May 17, 2018: Jessica Horton remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Jessica Horton is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Jessica Horton has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Jessica Horton has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Jessica Horton remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW

Ripoff Report's discussions with Jessica Horton & Associates have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Jessica Horton & Associates listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

EDitor's UPDATE: Positive rating and recognition has been given to Jessica Horton & Associates for its full commitment to quality customer service.

Ripoff Report's discussions with Jessica Horton & Associates have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Jessica Horton & Associates listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.



Jessica Horton & Associates' principal, Mrs. Jessica Horton, has informed us that her personal philosophy is that his clients success are the heart of the business. As a successful businesswoman, Mrs. Horton feels it is critical to listen to her clients and respond properly. By always putting her customers first, Mrs. Horton hopes to maintain Jessica Horton & Associates as a successful enterprise both now and for many years to come. Jessica further told us that her personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care". Jessica Horton says this, "We are one of the top residential real estate companies for helping home owners sell their homes for less commission and hassle. With us, you'll always receive a complex and customized approach to marketing your home that comes from a team who consistently sells homes for more money and less real estate commission. We truly offer exceptional service for about half the price."

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Jessica Horton & Associates truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Jessica Horton during an onsite inspection held by a third party verification company with no biases toward Jessica Horton & Associates.

Jessica Horton & Associates is a boutique real estate firm that specializes in residential real estate. Their goal is to offer exceptional service at almost half the cost of the competition. This is achieved through implementing the latest in cutting edge technology, as well as, "determination and hard work." Jessica Horton stated the following about her company, "my vision is to continue focusing on helping me clients get where they want to go...to save my clients money, and to make things easier for them every step of the way."

Leads for Jessica Horton & Associates are primary acquired through online marketing and referrals from past clients. Ms. Horton explained the sales process a potential client would experience with her company, "I spend a lot of time with the seller at our initial listing appointment." Ms. Horton makes sure that her client's are fulling prepared for either selling or purchasing a home in the current market. Ms. Horton also stated the following in regards to sale processes, "I'm going to make myself available to them every step of the way."



CUSTOMER CARE & COMPLAINT RESOLUTION FROM JESSICA HORTON & ASSOCIATES

During the onsite interview, Ms. Horton was asked to describe some of the common complaints that Jessica Horton & Associates receives. While Ms. Horton did assure us that she rarely receives complaints she did express that sometimes there is miscommunication between herself and her clients. Ms. Horton stated, "I once has a seller who didn't check their e-mail...they gave me their email address when we listed their home, but didn't mention to me that they rarely use it. I was emailing them updates about their home, but they weren't getting them. I made the mistake of assuming that they just weren't very responsive...the seller was very upset, and rightfully so. They thought that I hadn't kept my word to them. However, when we talked the issue was quickly resolved." In order to avoid situations like this in the future Jessica Horton & Associates implemented a system of communication in order to determine the best method of contact, "our clients let us know the level of communication they need and want...we tailor that around each individual client."

When asked to comment on complaints posted on Ripoff Report's website Ms. Horton expressed that the complaints were posted one of her former real estate agents, Michael Creel. Ms. Horton stated, "I was Mr. Creel's broker. I also rented a home from him for a period of time. The real estate company that I brokered at was merged with another real estate company. Due to a drastic change in direction of the company and my salary...I elected not to take a management position at the new brokerage. I legally terminated my lease and forfeited my security deposit with Mr. Creel. Mr. Creel threatened to extort me if I didn't pay him an additional $20,000 for terminating my lease with him. If I didn't capitulate to his demands, that he would come online and destroy me and my business." Ms. Horton further stated, "he came online and viciously attacked my business. The title of his report is clearly aimed at attacking my brokerage." Ms. Horton went on to assure future clients through her several accreditations. In 2006 she was named one of the top 30 real estate agents in the United States under the age of 30. In addition, "I've also saved my clients over $400,000 in real estate commissions (compared to paying 6%) with my fair commission program."

Jessica Horton & Associates is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. She further explains by stated, "I want my clients and customers to know beyond any shadow of a doubt that I am 100% committed to their satisfaction. I will do everything in my power to help them get where they want to go when they want to be there. To help save then time and money. And to make things easier for them every step of the way."



JESSICA HORTON’S ACCOMPLISHMENTS

Office Rookie of the Year: 2002

Office Top Producer: 2003 – 2014

Realtor Magazine “30 under 30” award winner in 2006

Guest speaker for the Real Estate Buyers Agency Counsel at the National Association of Realtors(r)

JESSICA HORTON & ASSOCIATES – STATEMENTS FROM THE OWNER JESSICA HORTON

" We are one of the top residential real estate companies in the Griffin, Georgia market. With us, you'll always receieve a customized marketing plan for your home. I will help you get where you want to go... when you want to be there. I will help you save money--and time--every step of the way. We truly offer exceptional service for about half the price."

Jessica Horton & Associates' clients have expressed their confidence in Jessica's work ability: Jessica Horton & Associates takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "We were first drawn to Jessica Horton by her many ‘Under Contract’ and ‘Sold’ signs in the community. But what clinched our choice of Jessica as our real estate broker was our first meeting. Let us explain. In our lifetime we have bought and sold over 20 homes, so we have had plenty of experience with Realtors(r). We found Jessica to be very different—in fact, quite unique. At our first meeting, she answered every question we asked. In short, we really connected with her.



We have had the best experience with Jessica that we have ever had with a real estate professional. Without fail, she always does what she says she’s doing to do. We particularly admire the way she runs her business. Her website, her primary tool for marketing our home, is spectacular! Far and away more informative than the MLS and agent sites. We were very pleased with the way our home was presented—the photos were beautiful and there were so many of them! Jessica made numerous helpful suggestions for staging our home. And she called us after each and every showing to give us feedback, in contrast to other Realtors(r) whom we have had to beg for this critical information. We were extremely impressed that Jessica is so knowledgeable about so many things. Jessica knows all theSun City Peachtree(r) models backwards and forwards. She could certainly answer any question a prospective buyer might ask. And the many folks she showed our home to were all qualified buyers. She doesn’t waste your time with anyone who isn’t qualified. Some well-meaning members of the community disagreed with our decision to go with Jessica and to NOT list our home on the MLS.

With her success, Jessica has certainly proven the conventional wisdom wrong! In short, there was never any shortage of qualified prospective buyers. Not being on the MLS in no way handicapped Jessica or her production. There was even a rumor that Jessica charged for each showing of our home. Well, we are here to tell you that that rumor is false. In fact, working with Jessica and her program saved us over $8,000! Through our experience at Sun City Peachtree(r), we have really come to care about Jessica Horton. Now we are some of her biggest cheerleaders! Bill & Carol"

Ripoff Report was pleased to learn that Jessica Horton & Associates past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM JESSICA HORTON & ASSOCIATES

Jessica Horton & Associates recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Jessica Horton & Associates has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Jessica Horton, Ripoff Report is convinced that Jessica Horton & Associates is committed to quality delivery of services resulting in total client satisfaction.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.







How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Jessica Horton & Associates meets Ripoff Report Verified’s standards which include a commitment to make a good faith effort to resolve any consumer complaints . Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onside inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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