- Report: #1342852
Complaint Review: Jeunesse Medica. LLC - Englewood Colorado
Reported By:
Rhonda Cain for Barbara Cain -
Fort Collins, Colorado, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Jeunesse Medica. LLC
37 Inverness Drive East Suite 100 Englewood, 80112 Colorado, USA
Phone:
877-286-0845
Web:
https://regenereskin.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Jeunesse Medica. LLC Regenere; Skin Element They offer you to try their Cream for shipping cost only. $4.99. A month later, the amount of $89.92 is taken out of your account by Anti Aging 888-475936888-4759368 DE. Englewood Colorado
They offer you to try their Cream for shipping cost only. $4.99. A month later, the amount of $89.92 is taken out of your account by Anti Aging 888-475936888-4759368 DE. Hopefully you notice this because if you don't, the next month you will be charged another $89.92 and receive another jar of Regenere. But the slip with the cream doesn't say anything about being charged, that your on a account with them to do this every month it only says they sent you 1 Regenere Cream and an order #???Hopefully you check your statement by now to see they charged you for the first jar they sent and they are now sending your more jars at $89.92 a piece.
My mother had this happen to her, she is elderly, doesn't look at her account online and didn't realize this was happening until I questioned this Jar that came in the mail. I called the Customer Service and told them there is nothing online or in any documentation from them that states they are going to charge you if you keep this product they claim to let you try for shipping cost only and keep charging you until you do something about it. I got hung up on by a woman named Nina, I called back and talked to Nicole. I told her I need a RA# to send this stuff back and I need this money returned to her account. The problem was, I only knew about one of the charges at that time on December 6th because we called the bank. It is now December12th and the November statement has the first charge that I did not know about.
I sent both jars back on December 9th made sure to get a signature that they received it and a tracking number. I called Regnere today, got hung up on again and called back. Talked to someone who said her name was "Agent 128" I told her I need reimbursed the total cost of both jars at $89.92 plus the shipping cost of $7.06. Total refund of $186.90. She tries telling me they can not refund the first charge because it had been past the 30 period. Suddenly this try this cream for cost of shipping has turned into a financial nightmare with rules made as they go along. I wasn't going to argue with a professional scam artist but I will get this money back to my mom one way or another. My banker will help me with this tomorrow. I will also go to The Better Business Bureau. USPS got both jars full back and signed my a person M. Mondragon.
1 Updates & Rebuttals
rthegremlin2
meriden,Connecticut,
USA
New business names
#2Consumer Comment
Fri, October 06, 2017
I just filed a report about this same business. Cureently called JM Labs, IBS ENterprises and Decajackedboost. Same scam new products and names.
