David
CALIFORNIA,#2Consumer Suggestion
Wed, May 10, 2006
this jiffy lube and alot of others were caught by channel 4 for not changing fluids that were paid for stealing customers money not changing fuel filters ect
Geri
Glendale,#3Author of original report
Thu, August 05, 2004
i appriecate your response. thank you for your managerial input. being a retail manager and director of stores, myself, for over 20 years, i feel i did folloow the proper channels. i did call the store manager that afternoon and told him i would be in. when i arrived there, he already left. i then called the district manager and left a message on his voice mail. he contacted me about 2 weeks later. and he did NOTHING! i paid for the entire checklist and didn't even get that. this is the reason why jiffy lube will no longer get my business, they don't take of the customer. as management and staff goes... your team is only as strong as your weakest link. maybe i'm old school, but i believe i should have gotton some satisfaction, but, nothing! just a sorry... THAT is not customer service.
Brad
Springfield,#4Consumer Suggestion
Tue, August 03, 2004
I was really with you until the last part of your complaint...here's why: You mentioned you've used Jiffy Lube for years - and this was your first problem? That's amazing! I personally dislike Jiffy Lube for poor service, but yours seemed fine. As a manager, I can understand and relate to their manager's trouble in finding good help. All it takes is one bad hire (and we've all had them) to create a huge customer issue that ultimately results in a defection to the competition. Simply put: It sucks. For the customer, the manager, and people that read the complaints as most of them will never patron the organization, and the business. Email may have not been your best means of communication. Calling their home office and asking to speak to a claims/customer service manager may have been your best bet. Waiting until the manager was in and speaking directly to him may have solved your problem and would hve saved you involving home office. Corporations take time to review claims and complaints. After all, consumers are also quite deviant - who's to say you didn't put that belt on to avoid paying? I can take my serp. belt off - and thats what they have to ensure doesn't happen. Yelling and getting mad doesn't expedite solutions. In fact, it will probably give you the run around. Be patient, present your case calmly and I'm sure they will take care of it. If not, cooler heads prevail in small claims, don't speak of how you feel(clerks hate that): present facts only.