Complaint Review: Jim Roberts Auto Repair - Murfreesboro Tennessee

I have been repairing cars for over 30 years. Many repairs of SYSTEMS, like the A/C, rely on many components working properly in concert to perform properly.  Maybe the Compressor was all the problem, maybe the sensor and the compressor was.  There is NO WAY to tell if the system will be restored by replacing one known defective part.  The repair shop was correct.  Furthermore if one shop wanted to replace just the compressor and leave in the old receiver/drier, it would be cheaper and an incorrect repair. 
The FIRST shop was right, you can't diagnose with X-ray vision, it takes time, so it costs money.  Additionally there is NO WAY the second repair shop could know that by just replacing the compressor (which I don't believe was new) that the system would not need any additional work. Lucky GUESS.

I wasn't sure how specific I should be. It was a 1990 Ford Aerostar van. I took the van in because the air was not working. We knew it already had a leak and that it would more than likely need a new compressor. When I called the shop and asked if they could give me an estimate on the repairs. I was told to bring the vehicle in and they would look at it, so I did. He gave me an estimate of 900$ and said he couldn't guarantee it would work. I was not happy with what he said. I asked if that meant his work was not guaranteed. He stated his work was but he just couldn't guarantee the air would work. Because of this comment, I went to pick up the van to go elsewhere for my estimate. When I got there he told me there was a check charge of 77$. I asked for what? He stated to check the vehicle. I asked, just for checking and he stated yes. I told him that I should have been informed there was a charge for getting an estimate. He stated that all repair shops charge for an estimate. I stated again that I should have been told about the fee. I paid the fee and told him I just wanted to get my van. He stated I could not get it until they took off this switch they put on. I didn't authorize them to do any work to the van. I just wanted an estimate. I had to leave and come back to pick up the van later. I felt like this repair place just wasn't honest in telling me there would be a fee to just check the vehicle. I also asked if he could write down his cost of the repairs and asked if it would be less expensive to get a rebuilt compressor. He then stated that his estimate was on a re manufactured compressor. I was under the impression the parts were new. He never mentioned anything about re manufactured. I had to ask twice if he meant rebuilt before he said yes. I did take my van to another place and ended up with 834$ a guarantee my air would work plus all new parts. No re manufactured anything. And a lifetime warranty. I felt this company was being very deceptive and not disclosing all the required information. If I would have let them repair my van, I would have had rebuilt parts and no guarantee I would even have air. That just wasn't worth 900$ to me. I hope this has helped with any confusion in my first report.

Angela is mad because her perfectly running car was stolen by a repair facility and then held hostage until she paid their bill. The shop even had the audacity to try and make a profit...what nerve! The shop should have sold her the parts for what they paid, or even less. They even wanted to use remanufactured parts instead of the higher priced new parts. Good job Angela. You showed them. Seriously...what is your actual complaint?

This is a report that does give anyone a clue what you are having an issue about. It helps if you tell the readers what kind of vehicle you have, along with engine size and mileage. It also gives support to your report to write why you took in the vehicle for service. What was it that caused it to be taken for service. What were the parts that needed to be replaced? What type of diagnostics did they charge you for and at what cost? What were the prices that the shop quoted as well as the prices that you ended up paying at another shop to fix? Without including any of the necessary info in your ROR post, it is difficult for anyone to understand where the rip-off is. You have made a complaint without giving any information to support it.