Ellen
Denver,#2Author of original report
Wed, June 16, 2004
This is the last time I will waste time on JMW, but I felt I had to respond to their claims of persecution. It's amazing that there are so many complaints against them, yet they say they are the ones who are making "every effort to rectify this situation" and we, the ones who sent our hard-earned money, are the ones who are totally in the wrong. Common sense tells you something stinks. They are right about one thing, though. They could never be members of the BBB because they are so dishonest, have so many dissatisfied clients and don't rectify the situation, the BBB would never allow them to be a member.
Carolyn
Mesa,#3UPDATE Employee
Tue, June 15, 2004
This is a perfect example of how non-communication causes undue accusations. Clearly, JMW does not look forward to having to deal with disputes with the BBB (which we do by Choice, as we are not members). Therefore we make every effort possible to work with each unsatisfied client on an individual basis. To date...we do not have record of a single call from this client to cancel or state that she stopped pay on her check. In good faith we mailed the materials she asked for, to the address she gave us when she agreed to purchase the refundable materials. We did this before knowing anything of a stop pay or a cancel. We also have no way of knowing she did not receive the materials because she did not call to communicate this to us. Again and for the record, we do not say we are affiliated with HUD. There are 10s of thousands of people who have yet to receive a refund from HUD or the comany that they hired. We only state we are helping to recover monies owed. We are making every effort to rectify this situaton. It is only through this unjustified "customer complaint" we have been made aware she did not receive her training materials. If this client would like to call, we would be more than willing to resolve this matter. The client is failing to communticate with us. However, we are still trying. For more information on responses to complaints filed on this site, please see our rebuttals, posted just previous to this complaint.