- Report: #341316
Complaint Review: Joe's New York Pizza And Pasta Palm Coast FL - Palm Coast Florida
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Joe's New York Pizza And Pasta Palm Coast FL
1070 Palm Coast Parkway Palm Coast, 32164 Florida, U.S.A.
Phone:
386-445-1650
Web:
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Joe's New York Pizza & Pasta Palm Coast FL Owner, MIKE, said "f**k you" after we complained about a soggy pizza...AND told us it was OUR FAULT! Palm Coast Florida
Tonite, my husband and I ordered as first time customers, from JOE'S PIZZA AND PASTA as featured in the Palm Coast phone book.
We were told that our pizza would take one hour to be delivered, and that was a little bit too long, but, whatever...I thought that was a good thing, if they were that busy.
Well, an hour and a half went by....and finally our pizza arrived. I expected something decadent, for the price...and the extra long wait...but we were very disappointed.
What we got was a sparsely topped, soggy, pathetic excuse for a pizza.
We ordered onions, mushrooms, pepperoni, and green peppers on our pizza, along with extra sauce.
When I looked at the pizza, I was a little disappointed about the lack of toppings...there wasn't really anything there! I have worked in multiple pizza restaurants, and knew from experience that they had seriously been stingy with the toppings!
Then, when we tried to pull the pieces apart, the whole thing just fell apart, because the bottom was paper thin! We couldn't even hold the pieces! It literally fell apart in our hands!!!!
So, my husband called and decided to place a complaint...
I stood there and heard the ENTIRE conversation....
My husband called and asked for the owner...
The owner, MIKE, came to the phone, and told my husband that the pizza was soggy and falling apart....I thought my husband was being calm...but then I became appaled when I started to hear insults from the owner of this establishment being shouted across the room!
My husband had not even gotten anywhere NEAR the obscene point--he was just explaining how the pizza was NOT up to par, and how DOMINOES had actually provided a better product...and how we were disappointed, for the HIGH PRICE we were charged!
I even heard, from across the room, that it was OUR FAULT that the pizza was not good, because we had ordered extra sauce and four toppings!
This guy, the OWNER, MIKE....then proceeded to tell my husband, "F**K YOU if you don't like it, obviously you and your wife have no culinary experience, so order from DOMINOES then"!
What is up with THAT????? Is this how a business owner talks to a customer?
WE WILL NEVER GO BACK THERE....NOT ONLY BECAUSE OF THE CRAPPY FOOD, BUT BECAUSE NOW OF THE CRAPPY ATTITUDE OF THE OWNER....DON'T EXPECT TO ORDER A PIZZA AND "HAVE IT YOUR WAY", BECAUSE "YOUR WAY IS WRONG!"
AND WE ARE TELLING EVERYONE THE SAME!!!!
IF HE'S WILLING TO TELL A CUSTOMER ON THE PHONE TO "F**K YOU*, THEN WHAT ARE THEY DOING TO YOUR FOOD BEHIND THE SCENES...THINK ABOUT IT....IT'S SCARY!
STAY AWAY!!!
IF YOU WANT GOOD PIZZA, GO ELSEWHERE!~YOU WON'T FIND IT HERE!!!!!
The truth
Palm Coast, Florida
U.S.A.
We were told that our pizza would take one hour to be delivered, and that was a little bit too long, but, whatever...I thought that was a good thing, if they were that busy.
Well, an hour and a half went by....and finally our pizza arrived. I expected something decadent, for the price...and the extra long wait...but we were very disappointed.
What we got was a sparsely topped, soggy, pathetic excuse for a pizza.
We ordered onions, mushrooms, pepperoni, and green peppers on our pizza, along with extra sauce.
When I looked at the pizza, I was a little disappointed about the lack of toppings...there wasn't really anything there! I have worked in multiple pizza restaurants, and knew from experience that they had seriously been stingy with the toppings!
Then, when we tried to pull the pieces apart, the whole thing just fell apart, because the bottom was paper thin! We couldn't even hold the pieces! It literally fell apart in our hands!!!!
So, my husband called and decided to place a complaint...
I stood there and heard the ENTIRE conversation....
My husband called and asked for the owner...
The owner, MIKE, came to the phone, and told my husband that the pizza was soggy and falling apart....I thought my husband was being calm...but then I became appaled when I started to hear insults from the owner of this establishment being shouted across the room!
My husband had not even gotten anywhere NEAR the obscene point--he was just explaining how the pizza was NOT up to par, and how DOMINOES had actually provided a better product...and how we were disappointed, for the HIGH PRICE we were charged!
I even heard, from across the room, that it was OUR FAULT that the pizza was not good, because we had ordered extra sauce and four toppings!
This guy, the OWNER, MIKE....then proceeded to tell my husband, "F**K YOU if you don't like it, obviously you and your wife have no culinary experience, so order from DOMINOES then"!
What is up with THAT????? Is this how a business owner talks to a customer?
WE WILL NEVER GO BACK THERE....NOT ONLY BECAUSE OF THE CRAPPY FOOD, BUT BECAUSE NOW OF THE CRAPPY ATTITUDE OF THE OWNER....DON'T EXPECT TO ORDER A PIZZA AND "HAVE IT YOUR WAY", BECAUSE "YOUR WAY IS WRONG!"
AND WE ARE TELLING EVERYONE THE SAME!!!!
IF HE'S WILLING TO TELL A CUSTOMER ON THE PHONE TO "F**K YOU*, THEN WHAT ARE THEY DOING TO YOUR FOOD BEHIND THE SCENES...THINK ABOUT IT....IT'S SCARY!
STAY AWAY!!!
IF YOU WANT GOOD PIZZA, GO ELSEWHERE!~YOU WON'T FIND IT HERE!!!!!
The truth
Palm Coast, Florida
U.S.A.
1 Updates & Rebuttals
Andrea R.
Palm Coast,Florida,
U.S.A.
Joes NY Pizza PALM COAST, FL IS AWESOME
#2Consumer Comment
Mon, August 03, 2009
First of all.... most pizza places deliver in about an hour! And if they don't, the pizza probably isn't fresh.... Second of all.... how dare you write a complaint on this webpage? Give me a break... I am a LOYAL customer of Joe's... and have been since they have opened.... Not ALL my experiences with them were perfect.... But WHO IS? If you tactfully made Mike aware of the situation without being rude, MAYBE you would have had a positive response.... Mike has ALWAYS corrected anything that was wrong with any of my orders, which are VERY FEW... Maybe 2 times or so in the past several years.... I could not see Mike saying that to you unless provoked... Hell, I don't even believe he would say that if he WAS provoked.... And duhhhh.... of course the pizza will be soggy if you have XTRA sauce... it is liquid, ya know? AND it is sitting on top of a porous object... the PIZZA! If you had any clue what good pizza was, you would know that NY PIZZA ALWAYS has a thin crust! You must not be italian... Maybe your idea of a good pizza IS Dominos, if that's the case.. you seriously need to broaden your pallet.... JOES NY PIZZA IS THE BEST IN FLAGLER/VOLUSIA COUNTY!!!!!!!!!!!!!!!
