- Report: #603220
Complaint Review: John Deere - Internet
Reported By:
JACOB -
TYLERTOWN, Mississippi, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
John Deere
Internet, United States of America
Phone:
Web:
WWW.JOHNDEERE.COM
Categories:
Business Rating:
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John Deere JOHN DEERE X3O4 PROBLEMS STAY AWAY, Internet
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I purchased the x304 2.5 years ago and listen
to the problems that I have had.
When purchased it came with a two year warranty not even a month later the warranty was changed for new buyers to 4 years or 300 hours which ever came first. Being that this was a practically new purchase I requested the same for my $3500 purchase. My request was denied. 4 months later the seat cushion cracked and I park it in a shed. It was replaced. 6 months later the deck warped and was cutting my grass uneven it was replaced. Explanation was a defect in the production of the deck. Had to bring to the dealer a view times because of a load rattling noise while mowing. Explanation spring loaded pins to drop deck was the cause of this annoying noise. I had the put a dab of silicon to cushion the metal to metal contact. then a month ago I had a transmission wheel seal started leaking. NO Warranty. I Purchased a new one cost $22 plus $4 for jd20 oil. All those problems on a new John Deere mower in the first 75 hours of use. Then just recently it started making wining noises while traveling and started showing signs of power loss while climbing slopes in my yard. I had my mechanic try to diagnose the problem.
It came down to removing the transmission and what we found was silicon shavings and pieces that had stopped up the internal screen. This was a obvious manufacture defect. I contacted my dealer and they said for sure this should be a out of warranty covered item. I took my x304 to my local dealer and sent them a email with all the pictures I took of the trash in the transmission. Then it was a waiting game on John Deere to find out what they would do. Two weeks at my dealer and John Deere FINALLY responded. But it wasn't what I wanted to hear. They said it was out of warranty and they were not going to help. I was shocked. I emailed Torq Tuff the manufacturer of the transmission and explained the problems I was having and sent them the pictures I had sent John Deere. I told them that John Deere did not want to stand behind their products. Would they stand behind theirs? Four days later a new transmission was at my office. NO Help from John Deere. Highly recommend Torq Tuff transmissions. They stand behind there products and admit defects of workmanship. STAY AWAY FROM JOHN DEERE.
When purchased it came with a two year warranty not even a month later the warranty was changed for new buyers to 4 years or 300 hours which ever came first. Being that this was a practically new purchase I requested the same for my $3500 purchase. My request was denied. 4 months later the seat cushion cracked and I park it in a shed. It was replaced. 6 months later the deck warped and was cutting my grass uneven it was replaced. Explanation was a defect in the production of the deck. Had to bring to the dealer a view times because of a load rattling noise while mowing. Explanation spring loaded pins to drop deck was the cause of this annoying noise. I had the put a dab of silicon to cushion the metal to metal contact. then a month ago I had a transmission wheel seal started leaking. NO Warranty. I Purchased a new one cost $22 plus $4 for jd20 oil. All those problems on a new John Deere mower in the first 75 hours of use. Then just recently it started making wining noises while traveling and started showing signs of power loss while climbing slopes in my yard. I had my mechanic try to diagnose the problem.
It came down to removing the transmission and what we found was silicon shavings and pieces that had stopped up the internal screen. This was a obvious manufacture defect. I contacted my dealer and they said for sure this should be a out of warranty covered item. I took my x304 to my local dealer and sent them a email with all the pictures I took of the trash in the transmission. Then it was a waiting game on John Deere to find out what they would do. Two weeks at my dealer and John Deere FINALLY responded. But it wasn't what I wanted to hear. They said it was out of warranty and they were not going to help. I was shocked. I emailed Torq Tuff the manufacturer of the transmission and explained the problems I was having and sent them the pictures I had sent John Deere. I told them that John Deere did not want to stand behind their products. Would they stand behind theirs? Four days later a new transmission was at my office. NO Help from John Deere. Highly recommend Torq Tuff transmissions. They stand behind there products and admit defects of workmanship. STAY AWAY FROM JOHN DEERE.
