voiceofreason
North Carolina,#2Consumer Comment
Wed, September 07, 2011
If you some real rebuttal fun, come over to Report: #753654. As long as you keep getting teleported from your real post, you might as well pay a visit there.
Lawrence
Braintree,#3Consumer Comment
Wed, September 07, 2011
Something crazy is going on with this site. I saw another post that was crossed rebutted. See 773619. Someone posted a rebuttal to a different one and it crossed over to that one. wtf
Pam Sutherland
Missouri City,#4Author of original report
Wed, September 07, 2011
Dear John Moore, did you even read our complaint. you stated, "It appears from all of our documentation that we simply added refrigerant to your system because that is what you specifically requested that our technician do." What documentation are you speaking of?
RESPONSE: Your firm adamantly claims in commercials that you provide a free a/c system diagnosis. Well, contrary to your marketing, we didn't get our free a/c system inspection diagnosis.
In addition you state, "We hope that the resolutions we discussed with you are satisfactory and that our actions demonstrate our commitment to customer satisfaction."
RESPONSE: We have not been contacted by your company at all, and have held no discussions with you. We have only received $100 of the $250 we requested back from you via check; and a boiler-plate letter. This is not an acceptable resolution to our complaint.
You still owe us $150.
Lawrence
Braintree,#5Consumer Comment
Wed, September 07, 2011
I had actually clicked on "file a rebuttal" inside posting #773061, so how this got crossed over is a mystery to me.
Lawrence
Braintree,#6Consumer Comment
Wed, September 07, 2011
Sorry, I responded to the wrong post! wow, how on earth that's even possible is beyond me, as I'd never even seen this posting before.
mr rik
miami,#7Consumer Comment
Wed, September 07, 2011
Try to stay away from dealers and stick to repairmen if possible.
What you smokin Larry?
Lawrence
Braintree,#8Consumer Comment
Tue, September 06, 2011
And if you bought thier products with the intentions of it coming into contact with food then you need to find another line of work. You're supposed to find out whether or not it's FDA approved BEFORE you purchase.
Besides,,,,, where is the ripoff here?
JohnMooreSvcs
Houston,#9UPDATE Employee
Tue, September 06, 2011
Dear customer,
Please allow me to apologize that you were not happy with the results of your HVAC service call. I do understand that these situations can be extremely frustrating, particularly when it is so hot outside.
We have investigated this matter. It appears from all of our documentation that we simply added refrigerant to your system because that is what you specifically requested that our technician do. However, we would like to resolve this situation in an amicable fashion. We hope that the resolutions we discussed with you are satisfactory and that our actions demonstrate our commitment to customer satisfaction.
Thank you