Kelly L. Hansen
Overland Park,#2Consumer Suggestion
Sat, January 10, 2009
attn: Readers, If you can't help a hurting homeowner, don't respond. You obviously have no idea what they are going through. Go wear your judgmental hat somewhere else. Penny: READ THIS AND ACT FAST! Here is the best number (WFHM Executive Office) AND PERSON to call -- SHARON CECIL, Asst to the President and Vice President at Wells Fargo Home Mortgage has been actively resolving problems FAST!!! 515-324-3130 VIP's WHO'VE PROVEN THEY CARE: THEIR TITLES, E-MAILS, MAILING ADDRESS, PHONE Cara K. Heiden, CEO WELLS FARGO HOME MORTGAGE [email protected] Mary Coffin, Vice President WELLS FARGO HOME MORTGAGE [email protected] Sharon Cecil, Assistant to Both WELLS FARGO HOME MORTGAGE [email protected] Todd M. Boothroyd Senior Counsel, Real Estate Division [email protected] WELLS FARGO HOME MORTGAGE Executive Communications Office MAC X2302-02J 800 S Jordan Creek Pkwy West Des Moines, IA 50266 515-324-3130 WELLS FARGO HOME MORTGAGE MIGHT BE TURNING THINGS AROUND! I've been intent on sharing my negative experience with Wells Fargo Home Mortgage so I think it is important to encourage you with these positive e-mails I've received within the past weeks. It is my prayer these will make you smile, and renew your hope!! AND, help you resolve your issue with WFHM. I'd love to hear from you, anytime! God Bless each of you. Kelly
Robert
Irvine,#3Consumer Comment
Fri, January 09, 2009
"Wells Farge decides to change their rules, and pay the $350 automated transaction when i dont have money to cover that, then pay all the other 12 small transactions, and hit me with 12 NSF fees totaling over $400 in bank NSF fees." Okay once again banks HAVE NOT changed how they process transactions, the only thing that has changed is the technolgy. Banks have always(at least the last couple of decades) posted HIGHEST to LOWEST. This order does not matter if you don't overdraw your account. You have 12 "small" transactions(Debit Card). Had you not written a check for more than you had in your account you would have been fine. Yes I am sure you were relying on the on-line banking instead of your own check register, or you were "hoping" to float the $350 check until you got more money in there. However, you can't do either of those things. Your register is the only thing that knows what you have actually spent, what shows up on-line is only what has been submited by the merchant. So until it is submited it won't show up. As for floating, with the electronic processing, the days of the "float" are gone. The second you write the check or swipe your card you should write it in your register and treat it as gone. In the past a person would not write 12 small checks, they would take cash out of the bank and use that. So even if they did overdraw the chances are they only had 1 or 2 checks out. This is what you need to do. Take out $40-$80-$100 and go back to paying these small purchases with cash.