- Report: #1401436
Complaint Review: Jomashop.com - Internet
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Author Not Confirmed
Why?
Jomashop.com
Internet, USA
Web:
www.jomashop.com
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Business Rating:
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Jomashop.com Joma Shop Bulls*** New York Internet
Don't try to call them, use their chat support or email them. I finally received a response through chat after 45 minutes of sending my original message. "Amber" stated that customer service was closed, even though I was talking to her at 430pm Central, called their business line at 4pm Central and emailed them during the lunch hour. My issue is that they refused to accommodate my need for a shipping address change, even though I've spent roughly $10K on watches with them within the past 2 years. The only reason I requested the change is because therere was no option to choose a delivery time. Normally that wouldn't be a problem, unfortunately I was informed they have a "new insurance policy" that won't allow you to make any changes to your delivery. Keep in mind you are unable to choose the time of your delivery, so as a person who actually works for a living....this is problematic when they want to deliver at noon. That's correct, you can't request a hold at the facility and pick it up from the shipping provider with state ID, you can't provide electronic authorization to leave your package, and you can't request a new delivery address. Support recommended all of these options time and again which I had already informed them I had tried and weren't valid. Fed up, I stated that I would just cancel my order and take my business elsewhere if I had to work that hard to receive items I paid for. The response from Amber was "please be advised that shipping charges are non-refundable". My response "I won't be paying for s***" Hers... *Support specialist has ended chat*
