- Report: #366341
Complaint Review: Jordan River Moving And Storage - Kirkland Washington
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Jordan River Moving And Storage
11801 NE 116th St Suite A Kirkland, 98034 Washington, U.S.A.
Phone:
206-236-0808
Web:
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Jordan River Moving And Storage, stolen car, iPods; JR missing employee's name Kirkland Washington
Jordan River Moving and Storage - so far missing two iPods and, briefly, MY CAR, and Jordan River Moving is missing the name of the alleged criminal they hired to unload my things into my home.
I moved across country and contacted Isaac's Relocation, as I was pleased with how they'd handled a past move. On learning Isaac's would be subcontracting to Jordan River Moving and Storage, the direct quote I'd previously gotten from Jordan River Moving was so much lower I went with them. Despite seeing negative web reviews, if Isaac's used them, that was good enough for me.
This is very unfortunate because so far I am missing two iPods and, briefly, my car. The key was apparently not hidden well enough and it would seem one of the Jordan River movers stole the key and then my car either during the move or when one came back a little later saying he'd dropped his cell phone during the move -- he'd been in my house already, less supervised, and if something went wrong Jordan River Moving had his information -- right? WRONG. I did not realize how big a mistake it was until I discovered on asking Jordan River Moving about the alleged thief that they DID NOT GET ANY INFORMATION ON HIM --
Apparently, Jordan River Moving's truck driver is an employee, but of the second person unloading goods into my home Jordan River Moving and Storage has no records, not a name, not an address, not a driver's license photocopy, not anything.
It may be industry practice to hire local workers at the delivery end of moves, but Jordan River Moving did nothing in the way of due diligence let alone even recording a name. Running a full background check may be expensive, but doing a web search is free and takes little time, and may turn up useful results from local police, court, and sex offender lists. It only takes a name and address, which Jordan River Moving did not have. I guess I should feel extremely lucky Jordan River Moving hired only the alleged thief who stole items in my house instead of having someone committing more serious crimes.
When confronted with how incomprehensibly irresponsible Jordan River Moving has been in this situation, their customer service replied We have the right to hire whoever we want. That is a direct quote, not out of context. They do not seem to comprehend or care that when they sent him into my home under the Jordan River Moving name it confers a reasonable expectation of, if not a full background check and bonding, at the very least knowing their worker's basic personal information so I could give it to the police if something went wrong as it did in this case. Jordan River's customer service only response in the way of remedy is to say Call the police, but the police can't do anything further without the basic personal information one would expect an employer to take on an employee or hired worker.
The call with Jordan River Moving and Storage's customer service proved to me that they are more interested in weaseling out of their responsibility in the situation than dealing with the fact that they may be sending thieves and other criminals into people's homes, and that they seemed quite defiant to keep doing so.
Fortunately, the alleged criminal employed by Jordan River Moving parked my car in a permit-only location and got it towed. Several hundred dollars later for impound retrieval, an expensive refill of gas, $1000 to get the car keys changed, a few hundred to replace the iPods, and assorted other steps I'll want to take to buff up security, the situation seems to be resolving itselfI hope. I'm still unpacking, so every box that hasn't had something stolen by Jordan River Moving is a new relief.
The experience with Jordan River Moving has been poor throughout along with the criminal activity, that low price now means cheap to me which conveys low quality (and the cost of replacing/repairing the stolen goods is higher than the savings was supposed to be). It's tough to concentrate on all the phone calls which were not returned, incorrect information, lackadaisical attitude, and overall frustration it has been having Jordan River Moving and Storage handle my move when that's all been overshadowed by the stunning lack of even the slightest consciousness of due diligence and sense of responsibility in their hiring practices which may include thieves and other criminals.
To anyone who values personal safety and the safety of loved ones, and the safety of material possessions I advise
Do not use Jordan River Moving and Storage. A web search will produce a number of other terrible reviews which sadly I did not listen to because Isaac's Relocation was vouching for them by subcontracting to them. I hope others needing to move will read these reviews, be very careful that the moving company will not use a reprehensible subcontractor like Jordan River Moving and Storage, and take personal steps to make sure they are covered in case the movers may have hired a thief or other criminal like Jordan River Moving. I would suggest telling the company that you want a copy of an ID for anyone who will be entering your home as a minimal step.
Please also see the following links for further information on Jordan River Moving's history of legal troubles, terrible service, and overall outrageous business practices.
Numerous legal actions against Jordan River Moving and Storage --
http://wutc.wa.gov/ rms2.nsf/frm2005VwDSWeb!OpenForm&vw2005L1DktSh=051472-Documents&NAV999999
http://wutc.wa.gov/ webimage.nsf/frmFindItSearch?OpenForm=1&q=Jordan%20River%20Moving%20and%20Storage
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http://www.ripoffreport.com/ reports/0/079/ripoff0079943.htm
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including an interesting note:
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The DOT rating of satisfactory is not like the BBB. It simply means you have not failed an inordinate number of inspections. I have yet to see someone with an unsatisfactory rating. Quit trying to mislead everyone. In fact, your driver Out Of Service rating is 99.6 (100 being the worst).
Customers should also know that Jordan River has had its license revoked twice in the last 7 months.
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Cross-references:
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JordanRiverReprehensible
Baltimore, Maryland
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Click here to read other Rip Off Report list of other Moving Companies
Click here to read other Rip Off Reports on National Moving Network and other various transport companies ripping off the consumer
I moved across country and contacted Isaac's Relocation, as I was pleased with how they'd handled a past move. On learning Isaac's would be subcontracting to Jordan River Moving and Storage, the direct quote I'd previously gotten from Jordan River Moving was so much lower I went with them. Despite seeing negative web reviews, if Isaac's used them, that was good enough for me.
This is very unfortunate because so far I am missing two iPods and, briefly, my car. The key was apparently not hidden well enough and it would seem one of the Jordan River movers stole the key and then my car either during the move or when one came back a little later saying he'd dropped his cell phone during the move -- he'd been in my house already, less supervised, and if something went wrong Jordan River Moving had his information -- right? WRONG. I did not realize how big a mistake it was until I discovered on asking Jordan River Moving about the alleged thief that they DID NOT GET ANY INFORMATION ON HIM --
Apparently, Jordan River Moving's truck driver is an employee, but of the second person unloading goods into my home Jordan River Moving and Storage has no records, not a name, not an address, not a driver's license photocopy, not anything.
It may be industry practice to hire local workers at the delivery end of moves, but Jordan River Moving did nothing in the way of due diligence let alone even recording a name. Running a full background check may be expensive, but doing a web search is free and takes little time, and may turn up useful results from local police, court, and sex offender lists. It only takes a name and address, which Jordan River Moving did not have. I guess I should feel extremely lucky Jordan River Moving hired only the alleged thief who stole items in my house instead of having someone committing more serious crimes.
When confronted with how incomprehensibly irresponsible Jordan River Moving has been in this situation, their customer service replied We have the right to hire whoever we want. That is a direct quote, not out of context. They do not seem to comprehend or care that when they sent him into my home under the Jordan River Moving name it confers a reasonable expectation of, if not a full background check and bonding, at the very least knowing their worker's basic personal information so I could give it to the police if something went wrong as it did in this case. Jordan River's customer service only response in the way of remedy is to say Call the police, but the police can't do anything further without the basic personal information one would expect an employer to take on an employee or hired worker.
The call with Jordan River Moving and Storage's customer service proved to me that they are more interested in weaseling out of their responsibility in the situation than dealing with the fact that they may be sending thieves and other criminals into people's homes, and that they seemed quite defiant to keep doing so.
Fortunately, the alleged criminal employed by Jordan River Moving parked my car in a permit-only location and got it towed. Several hundred dollars later for impound retrieval, an expensive refill of gas, $1000 to get the car keys changed, a few hundred to replace the iPods, and assorted other steps I'll want to take to buff up security, the situation seems to be resolving itselfI hope. I'm still unpacking, so every box that hasn't had something stolen by Jordan River Moving is a new relief.
The experience with Jordan River Moving has been poor throughout along with the criminal activity, that low price now means cheap to me which conveys low quality (and the cost of replacing/repairing the stolen goods is higher than the savings was supposed to be). It's tough to concentrate on all the phone calls which were not returned, incorrect information, lackadaisical attitude, and overall frustration it has been having Jordan River Moving and Storage handle my move when that's all been overshadowed by the stunning lack of even the slightest consciousness of due diligence and sense of responsibility in their hiring practices which may include thieves and other criminals.
To anyone who values personal safety and the safety of loved ones, and the safety of material possessions I advise
Do not use Jordan River Moving and Storage. A web search will produce a number of other terrible reviews which sadly I did not listen to because Isaac's Relocation was vouching for them by subcontracting to them. I hope others needing to move will read these reviews, be very careful that the moving company will not use a reprehensible subcontractor like Jordan River Moving and Storage, and take personal steps to make sure they are covered in case the movers may have hired a thief or other criminal like Jordan River Moving. I would suggest telling the company that you want a copy of an ID for anyone who will be entering your home as a minimal step.
Please also see the following links for further information on Jordan River Moving's history of legal troubles, terrible service, and overall outrageous business practices.
Numerous legal actions against Jordan River Moving and Storage --
http://wutc.wa.gov/ rms2.nsf/frm2005VwDSWeb!OpenForm&vw2005L1DktSh=051472-Documents&NAV999999
http://wutc.wa.gov/ webimage.nsf/frmFindItSearch?OpenForm=1&q=Jordan%20River%20Moving%20and%20Storage
(((link redacted)))
(((link redacted)))
(((link redacted)))
(((link redacted)))
http://www.ripoffreport.com/ reports/0/079/ripoff0079943.htm
(((link redacted)))
including an interesting note:
(((link redacted)))
The DOT rating of satisfactory is not like the BBB. It simply means you have not failed an inordinate number of inspections. I have yet to see someone with an unsatisfactory rating. Quit trying to mislead everyone. In fact, your driver Out Of Service rating is 99.6 (100 being the worst).
Customers should also know that Jordan River has had its license revoked twice in the last 7 months.
(((link redacted)))
Cross-references:
(((link redacted)))
(((link redacted)))
(((link redacted)))
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JordanRiverReprehensible
Baltimore, Maryland
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Click here to read other Rip Off Report list of other Moving Companies
Click here to read other Rip Off Reports on National Moving Network and other various transport companies ripping off the consumer
2 Updates & Rebuttals
Jim
Anaheim,California,
U.S.A.
Confused
#2Consumer Comment
Tue, September 23, 2008
JRR, there are problems with the story: 1. You signed the forms indicating you received everything. If the items you claim wer indeed stolen from a box, then the box would have been opened and the seal broken - would it not? Why would you sign something indicating that everything was delivered? 2. Your car was not stolen - even briefly. It is quite common to have the car arrive at a different time than the rest of the HHG, unless the car is in the trailer with the rest of the goods. If this "criminal" took your car, then how in the world could he have moved your items into your home AND steal your car? Can't be in 2 places at once. 3. It is VERY normal for moving companies to hire someone to perform the work in question. They are indepedent contractors who perform this work for cash and without them - you could not have done the move for the price you received. It is often impossible to find out who the person is after the move because the DRIVER hires the person to do the work - not the moving company. The moving company wouldn't have a clue unless they asked the driver. As near as I can tell, you weren't completely ripped off and believe me, it could have been worse. You didn't need to change the locks on the car and the iPOD is a minimal cost your valuation (if you had obtained FR valuation) would potentially have covered - IF - you had indicated it was missing, or the box broken into. Moving is not an inexpensive venture and going the cheap route often ends up costing you as much, if not more, than a reputable mover who would not have brokered your move out, in the end.
Sharon
Kirkland,Washington,
U.S.A.
Response to Complaint file by JordanRiverReprehensible
#3REBUTTAL Owner of company
Mon, September 22, 2008
As the owner of Jordan River Moving & Storage I would like to take moment to respond to the compliant filed by this customer. I would first like to say that this customer is grossly misrepresenting the facts of this move. I met the customer personally when I did his visual estimate in Seattle. He is 30 years old, but still has his mother managing his life for him. Since he was a referral from Isaacs Moving I gave him a do not exceed quote based on his previous move. His mother was the one who was coordinating the pick up with us. She was very rude to me, our movers and to the customer service. We allowed her to write what ever she liked on the contract. Her attitude did a 180 turn when she was told that upon weighing the shipment, it weighed less than the 5200 lbs. They were refunded accordingly. We delivered the items within the promised time frame, nothing was damaged or missing. The driver did indeed hire a temp worker to help unload the shipment in Baltimore. I will repeat NOTHING WAS MISSING OR DAMAGED, after the delivery was completed. The customer signed all his moving documents, stating that he had received all of his items. The day after the delivery the customer called to tell us that he was missing items. At that time he told us that the temp worker had come back that day stating that he had lost his cell phone in the customer's house during the move the previous day. He allowed the man to look though is house unsupervised, while the customer went back to his computer. Who the hell does something like that? When he called looking to get the man's name our customer service rep told him she would look into it and get back to him. I would also like to note that the neighbor hood that this customer moved into a very dangerous, crime- ridden neighborhood. Furthermore this customer can not be sure that someone else did not see the delivery and decide to come back the following day and act like he was an employee of ours. The following day, he called back stating that his car was now missing. When the customer service rep asked if he had contacted the police, he response was no, he was waiting for us to get information about the temp worker. She asked him, Why wouldn't you call the police, when your car is missing. He is a very strange man, I know because I have met him. So let me ask you, why would we be responsible after the move is complete? During all phases of the move nothing was missing or damaged. Every thing was done professionally and the delivery was completed on time, for less money then he had expected to pay. For him to say that he received poor service from Jordan River Moving & Storage is not only rude, it is simply untrue. I can understand though, it is not easy for any person to admit that he was foolish and made a poor choice. I urge any potential customer reading this complaint to look at all of the wonderful reviews there are about our company. We would also be more than happy to provide anyone with referrals from other customers who were very happy with the service the received from or company. We would also like to make it clear that the facts this customer provided about our company are completely false and untrue. Sharon Joseph Owner
