- Report: #238375
Complaint Review: Joseph CutroneMelissa Dee CutroneTop Notch Automotive Services6th Planet Auto Parts - Arcadia Florida
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Joseph CutroneMelissa Dee CutroneTop Notch Automotive Services6th Planet Auto Parts
4597 NW Hwy 70, Arcadia, 34266 Florida, U.S.A.
Phone:
863-494-6601
Web:
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Joseph Cutrone,Melissa Dee Cutrone,Top Notch Automotive Services,6th Planet Auto Parts FBI investigates fraud on-line,larceny by trick,bait and switch,false advertising Arcadia Florida
I ordered an oil pan for my Saturn. I sent a check to them for $150.00. Six weeks later, I had to drive to their shop in Arcadia, Florida and stand in the doorway for 3 hours and finally threaten to file a complaint at the Desoto County Sheriff's Office before they finally put the part in my hand.
Did they apologize? Did they say they are remorseful they have caused me all this trouble to get either a refund or a part?
No, Joe said to me, "Don't You ever come back here and talk to my wife like that again!!!" Telling her I wasn't leaving until I have a refund or a part I paid for is insulting? Do they really think I'm going back?
What is the planet where they're from, again? I believe they said 6th. Largest Saturn parts dealer in the world? Maybe on the 6th Planet.
I would advise anyone buying from these people to use C.O.D. to save yourself alot of grief.
Leonard
Winter Haven, Florida
U.S.A.
Did they apologize? Did they say they are remorseful they have caused me all this trouble to get either a refund or a part?
No, Joe said to me, "Don't You ever come back here and talk to my wife like that again!!!" Telling her I wasn't leaving until I have a refund or a part I paid for is insulting? Do they really think I'm going back?
What is the planet where they're from, again? I believe they said 6th. Largest Saturn parts dealer in the world? Maybe on the 6th Planet.
I would advise anyone buying from these people to use C.O.D. to save yourself alot of grief.
Leonard
Winter Haven, Florida
U.S.A.
2 Updates & Rebuttals
Jim - Tampa
Tampa,Florida,
U.S.A.
Also the Victim of these "Saturn Experts"
#2Consumer Comment
Sun, July 13, 2008
Facts: My 18 yo daughter blew the engine in her 1998 Saturn with 164,000 miles. Went to Arcadia to discuss options of either selling the car to them, buying a used engine and installing myself or having them check out the car the car and install the engine with their magnificent 1yr warranty. After discussions with Mellissa, we chose to have the car checked out and a used 60,000 +/-engine installed by the "professionals". Cost of engine $750, install $750 and an AC System repair (new used compressor and hoses) $300 = Total of $1700.00 plus tax and misc, for a car worth maybe that, but something that would be dependable for an 18 yo and last about a year or so. Picked up the car about 4 days later - it never made it home, Transmission bound up and car had to be towed home. OK, this isnt their fault - they should have checked it out before installing a new engine, after all it did have 164000 miles and was attached to a blown motor, but they didnt. Car was towed about 75 miles back to Arcadia (at our cost) When car was brought back they test drove and couldn't duplicate the problem. Ohh - The $300 AC repair didnt make it home either - system leaked out and went hot before the car broke down. waited another 3 or 4 days, Brought the car home again where it lasted 2 days this time before the transmission locked up again. the AC re-repair made it about the same amount of time - System leaked out and AC went hot for the second time. This time I brought it to a local Transmission shop where I knew the people. They opened up the Transmission and immediately visible upon inspection confirmed it was broken up inside , so I assume that the "Experts" never did anything more than test drive the car with 164000 miles and a blown engine. OK - lets give them the benefit of the doubt. I did bring it in for an engine and even after the initial install and inspection and a return trip for the same problem, they didnt find the problem (or fix the AC). My local Transmission shop quoted nearly $2000 to repair / rebuild the Transmission. Now that I've already spend over $1700, we have no choice but to repair the transmission. Since the car already has more into it than its worth, we reluctantly towed the car back to Arcadia for a used transmission (again at our cost). A used transmission is sold (with no discount) to me for $400 and they charge me FULL labor again ($750) to replace the transmission, which should have been picked up in the beginning, perhaps changing our decision to repair the car, but definitely saving substantial cost. The Transmission is installed and the AC System refilled for the third time and we drive home. AC - Dead again within a couple of days. Decided not to bring the car back to Arcadia for a 4th attemp at fixing the AC, as it is costing more to make the trip back and forth than a local repair. About 3 weeks later, the Alternator breaks off the engine. Brought the car to a local repair shop. Saturn design includes an aluminum tab on the block or head, which is a part of teh casting, that holds the alternator on. So - was the newly replaced engine was bad? Not according to Top Notch - this is a common problem and they would be glad to fix it (again) for between $250 and $400 - Engine Warranty includes "internal parts only" - No appologise, no compassion, no concern - just "Bring it back again and we'll fix it again - at your expense". The car is now sitting in my driveway waiting to be sold for parts. This experience hasn't been trying enough, but when I complained, Mr Cutrone, threatened legal and "other" retribution (from a blocked phone number), told me that he isnt responsible, wont repair the engine, invited me to come to his shop to "settle" this like a man and informed me that he has spent "$25,000 fighting a $25 traffic ticket just because the police officer pissed him off" then told to Google his name to know the person I am dealing with should I pursue this further. Well, to my surprise, the first thing that came up when I Googled the name - A Complaint against you and Top Notch Auto. Nice Customer Service - I hope nobody out there ever rely's on the "Expertise" of these people. Jim Tampa Bay
Melissa Cutrone
Arcadia,Florida,
U.S.A.
Oil Pan for L300
#3REBUTTAL Individual responds
Wed, February 06, 2008
This customer contacted me for an oil pan for an L300. I emailed him and told him I did not have it in stock, but he asked me if I would locate one for him. I said I would and we stayed in touch over the next few weeks while I located this part. I explained that I had found one for $150.00 and once he mailed me a check I would gladly order it for him from my 3rd party source. He took 3 more weeks to mail a check and then once his check arrived he called me and asked me TO HOLD THE CHECK FOR 2 WEEKS!!! He went into this long story about how his wife was going to pay for the part and then once he mailed the check she changed her mind and decided she wasn't going to help him pay for it, so he needed me to hold the check for him untill he had enough money in the account to cover it! By the time his check cleared, our original source no longer had the part in stock, so we were waiting as it was on back order. It finally did come in, but due to Mr. ---'s delay in paying for the part it delayed us recieving the part!
