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  • Report:  #809962

Complaint Review: Josh Bevans Stefanie Bevans Gail BevansDesign to Print Steamroller Copies - Saint George Utah

Reported By:
Consumer - St George, Utah, USA
Submitted:
Updated:

Josh Bevans Stefanie Bevans Gail BevansDesign to Print Steamroller Copies
67 East Saint George Blvd Saint George, 84770 Utah, United States of America
Phone:
Web:
Tell us has your experience with this business or person been good? What's this?
Before you purchase a copier, or get into a contract with Steamroller Copies, Design to Print, Josh Bevans or Stefanie Bevans, be aware of a few things.

First, Josh Bevans will not communicate with customers directly, even when the situation depends on his fairness as the president of the company. He will hide behind voicemail and pass you off to others rather than having the guts to tell you himself that he will be taking your money and doing nothing for you.

Instead of dealing with very easily resolved situations that would maintain peace, good will and a good reputation for his company, (not to mention being the honest thing to do) he will defiantly choose strife, conflict and spiteful retaliation. Keep in mind that I warned Josh several times before I finally decided to disclose this entire situation on the internet. I gave him many opportunities to discuss this situation and do the honest thing. He never even made an effort. Not even ONE phone call was ever returned by Josh Bevans, even though I paid him over $6,000 for products and services when all was said and done. I pray that God approves my prayers for justice against a calloused man like this. May he find change and turn his ways towards God rather than continuing to serve himself.

Where a reasonable, Christ-minded person would have faced this situation with integrity, diplomacy and possibly even
tolerance, Josh Bevans simply dismissed the situation as though it is not something important enough to be of any concern. Perhaps he thought I would just go away. I think he truly underestimated the voice and prayers of one, seemingly insignificant customer. However, I believe this message is extremely inspired, well-deserved and long time coming. I hope that both Josh and Stefanie Bevans take this as a clear message that their hearts need to become less hardened, especially regarding their business matters and other people's money.

If even one person feels that you have wronged them, it deserves open communication and an honest attempt at resolution. That is how God desires us to act towards one another. That is how my family lives life. Josh Bevans, not so much focused on living this way. I could understand if he had attempted to communicate, or tried to come up with any compromise at all or offered ANYTHING to this situation to improve matters. But from Josh, all we got was hard-nosed refusal to even acknowledge that we existed. God does not approve.

 In October 2008, we purchased a Konica Bizhub  c200 from John Pratt. When we purchased, it was repeatedly made clear that we would be given the opportunity to renew our service contracts and get after sales support on our copier until we decided to trade it in for another. It was clear that we wanted a long term relationship so that we would not have to worry over business matters such as the copier, which is a primary resource for our small home business. John Pratt promised us that we would have the best service through Steamroller, without worries. The cost for the copier was over $5,000. Each month we paid an additional $80-$100 for the service contract on the copier. I should have known who I was in business with when the contract had all sorts of added costs and expenses that were never disclosed or agreed upon when we purchased the copier. Had we not gone over the finance agreement very carefully, these sneaky extra charges would have gone unnoticed and financed without a word said. Fortunately my husband found them and addressed it immediately to have them removed. Just another example of how they do business.

In March 2011, we renewed our service contract with Steamroller copiers for 12 more months.  Since the renewal of our contract in March, Jerron Fox began servicing our printer for Steamroller. Several times, we had to ask Jeron Fox to fix the
copier correctly rather than trying to glue parts together or rig the copier so it would work, but was not properly fixed. There were many times we had to request that the correct part be used for the repair or scheduled maintenance.
Keep in mind, our copier has 100,000 copies on it, which is extremely minimal use, and has been maintained perfectly and kept in a completely controlled environment.

Mid October, 2011, we put in a service call on our copier because the toner needed to be replaced. After several days of waiting for the part, Jerron arrive at our house with the part and a very sarcastic attitude, which is his typical presence. I have come to expect a complete inability to cope with customers from Jerron. Hes just a very weird guy.

Because I was extremely busy with my business, and the fact that I had thousands of dollars worth of sterling silver in my office where the copier was, I asked him to give me the toner and I would just change it out myself. As usual, Jerrons tone was sarcastic, belittling and irritated. He basically called me stupid and said there was no way I could change the part myself.

Jerron is passive aggressive, condescending, and belittling on the whole and for the most part I had become accustomed to his unprofessional, low quality behavior. Generally, I was able to ignore him, much like I would ignore a mismanaged 2 year old who had been raised poorly simply because when all was said and done, as long as we managed him, the repair would finally get done correctly.  However, that day I was in no mood to stroke Jerron like I usually had to in order to get him to be a decent person and do his job correctly. That day, I plainly told him that I was in no mood for his attitude and that I did not want him to do the repair.

As I was standing there with the door open, my dogs ran out and I had to retrieve them. I clearly told Jerron to wait a moment. He was still standing OUTSIDE the door, on my porch when I left him. When I came back from rounding up my two dogs, Jerron had helped himself into my house, and downstairs to my office- where there was $20,000 worth of silver and valuables unsupervised, and was in my office without my permission for a length of time. Not only was this extremely unprofessional and inconsiderate, it put us both in a very difficult position. I was faced with the possibility of the fact that Jerron, somebody whose ethics had already been established as lacking, was in my office where valuable items were unattended and easily thieved.

I made it clear to Jerron that I was not happy with his service or attitude, again. However, I never made any accusations regarding the fact that I was very distrustful of Jerron in my office under those circumstances for that time when I was not present.

 Jerron finished the job in about 20 minutes and left. I was on the phone with my husband at the time discussing the situation and the potential for items to be missing in my office and the fact that I would be unable to take an inventory quickly enough to confirm that everything was still there.

I made a decision to ask Jerron Fox, straightforward, as he was leaving our house, if he had touched anything in my office. That is all, nothing more. No accusations were made, however I needed to know his response regarding it. At that point, it was an extremely reasonable thing to ask: Did you touch anything in my office when you were there by yourself? That is a reasonable question. However, Jerron threw a crying fit his boss saying that he was being accused of stealing. I know this because our contractor who was doing work on our house was outside and overheard the entire, pathetic, whiney conversation. Jerrons over reactive victim-stance is typical of the cowardly, backwards way this company handles situation. A man of integrity would have discussed with me the situation, provided assurance, and apologized for the misunderstanding that he was allowed to let himself into my house without permission. Jerron, however, hides and cries wolf like somebody who has no real character. Realistically, Jerron didnt deserve the repect and tact I showed him after the way he overstepped boundaries. He put himself in a position, many times, to have his integrity questioned.

 When I did take an inventory, everything was present and nothing was missing, as a side note.

Several days later, I called Jerron to apologize if I seemed to be too harsh and assured him that I was happy to put it behind me. He didnt answer, so I left a voice message stating that I hoped we could move forward and explained that it had been a very stressful day for me that day. I did not apologize because I felt I had done something wrong, necessarily, but simply for my part of the conflict which is not how we are to leave things with one another, according to God. I apologized because no matter what is done towards my family, and me I believe that it is my responsibility to work towards resolution, forgiveness and understanding. That is how I treated the situation.

This is how Josh Bevans and his employees handled the situation:

Of course, I never got a call back from Jerron, nor his manager, nor Josh Bevans who took our $5,000 nor John Pratt who got commission on the $5,000 copier he sold us. After three years of paying them for the contract, everytime, on time, in ADDITION to paying off the $5,000 + for the printer, we did not even apparently deserve a call back to see what happened, what went wrong and how it could be resolved.

Two weeks later we got a letter stating that Steamroller canceling our contract and stating that they would no longer service the $5,000 copier they sold us. There was no explanation, no communication, no respect or regard towards us whatsoever. Just a poorly, unprofessionally written notice that stated they no longer felt safe in our house.  Not Safe. Thats ironic. Thats okay, God knows the hearts, intentions and motives of men. I will also choose to forgive that ridiculous reason let God bring forth justice in this situation.

Let me just say, I did 1.2 million dollars in sales last year in my business, and I certainly didnt do it by acting like Josh Bevans, John Pratt and Jerron Fox towards customers, and basically stealing money by making promises with no intention to follow through. If their client base isnt suffering already, it will be. My guess is, Im not the only one who has been
treated with such blatant disregard. Their day is coming. I hope they dont wonder why they cant pay their bills and the money has gone away. The answer is right here in front of them.

Regarding the situation with Jerron, I did not find it necessary for me to jeopardize his livelihood by complaining to anybody about him and the way he handled the situation. I ever made a call or raised a finger to complain. Moreover, I never expected an apology from Jerron, even though it was, yet again, his complete lack of just actions, regard and professionalism overall that was cause of the situation. I know Jerron well enough to know he has no repentance in his heart for his lack of integrity. If he did, he would not be working for Steamroller doing the things that he knows he is doing under their employment. I hope he can hear what I am saying. This is his warning.

There is no other Konica distributor in the area, therefore there is no support on our machine. We basically have a copier that nobody can work on in the St George area. Thank you, Josh. My family, our three children and my small growing company thank you for tricking us into purchasing from you and abandoning us with your product. Now God can do something about you. This time you have done it to a family who prays, lives justly and acts fairly. Not just anybody, you did it to somebody whose prayers God hears.

I placed a call to Josh Bevans, at the Design to Print phone number and received no response. I eventually called Nina Heck, who is the marketing director and left a voice message stating that as marketing director, she might want to consider the ramifications of a customer as poorly handled as me. She passed the message to John, who had originally sold the copier to us, and John called and said he would forward the message to Josh Bevans. Another week passed, no call. My husband then called John again, who stated that Steamroller no longer services copiers that are in a residence. However, that was not the agreement when they SOLD the copier to us, IN OUR RESIDENCE. Again, no call from Josh Bevans. He simply will not aknowledge the situation.

I then called Nina again, telling here that we have been reduced to leaving voice messages for the marketing director, and that she needs to reconsider the ethics of the company she is marketing. I am guessing that her marketing techniques dont cover the angry, screwed over customers that result from doing business with Steamroller. I am guessing I am not the only one, and I am guessing Nina knows it. Its sad how little money it takes to buy a person: a paycheck for a soul. Josh Bevans will be held accountable someday.

Additionally, the regional supervisor for Konica, Neil Rose, has told me that Josh Bevans is an independent distributor and that he has no control over the situation. So, if you buy a Konica Minolta Copier in St George, UT and think you will get any support from them when Josh Bevans walks away with your money and fails to follow through with any modicum of reasonable business ethics, think again. Josh does these things because nobody stops him.
Fortunately, God will eventually stop him. I will patiently wait for that day. It will cost him a lot more than $5,000 printer.

It is my understanding that Josh Bevans ran for City Council recently in St George, Utah. I am so glad that I have an opportunity to disclose what kind of corrupt, unethical business practices this person would undoubtedly also bring to the table as a councilman.

If a person cannot effectively handle the small, easily resolved issues of his customer who have paid him $5,000 for a product based on promises and agreements, how can he help a city be a decent place to raise a family?

 If he ever runs for any office again in MY city, I will be sure to generate as much concern as needed regarding his credibility and ethics. How lucky we were that he was not elected and that I have been given this opportunity to suggest that he is NOT the type of person we need in any office.

And as a side note, we asked Steamroller to donate letters for a stay off drugs sign for the kids at our school. John Pratt said SURE, well donate the letters... When I went to pick them up from Steamroller, I was told that I had to pay $11 for them. No big deal, but NOT a donation. However, on the letting it said letters donated by Steamroller Copies. No kidding. Just another example of how they do business!

 


11 Updates & Rebuttals

Jodi

Washintgon,
Utah,
2 YEAR FOLLOW UP

#2Author of original report

Fri, August 16, 2013

After 2 years, we still have the printer. In that 2 years since JOSH BEVANS refused to honor the warranty agreement, our printer has not needed one service call. NOT ONE.

Now, here are some important considerations. For the timeframe after we purchased the printer and the warranty agreement, our printer threw codes almost every month for this or that part to be replaced. Did you know that these codes can be programmed into the printer by a technician? They are 'maintanence' codes, meaning that they are set to come up at a certain print count. Since Josh's technicians haven't touched our machine, it apparently has needed no service calls. No codes. Runs perfectly.

Also, keep in mind, this whole situation started because Josh sent a technician to my house later than the promised appointment and I asked for the part so I could put it in myself. This is when the confrontation started. It is my belief that there was no part, that is why he wouldn't give it to me, and made up ridiculous reasons why they would no longer service the machine. Jerron walked in with a briefcase type bag only. Nothing more. The part would not have fit in that bag. So, where was the part? These questions, asked from the beginning, were never answered. Ever. Josh simply would not return calls.

Furthermore, Jerron and Josh have exaggerated that I was wearing only a bath towel. Well, yes, it was on my head, with my wet hair wrapped in it. I guess they forgot the part about the rest of me being fully clothed. Sometimes the WHOLE truth isn't the most convenient truth when you are trying to justify your inability to be Godly. But, I digress.

It is our FIRM opinion that Josh was caught in his regular practice of setting up unnecessary service calls, falsifying requests for parts, and getting paid through warranty work that is unnecessary or never completed. After going through our service requests and receipts, we were able to repeatedly identify multiple occasions with serious questions as to what part was replaced, really... After much, much, much prayer over this situation, we have concluded that God has a plan for Josh and his family. I did what needed to be done to see what needed to be seen. I brought to light what needed to be brought to light. God is fully aware and now Josh has been made fully aware that he is not hiding.


Consumer

Tulsa,
Oklahoma,
USA
True!

#3Author of original report

Mon, February 06, 2012

Realistically, everything in my life is purposeful, subject to God's perfect timing and always beneficial. I am in step. I have no complaints there. So I guess in that respect... He does! It might be easier to see if you stand back and look at the bigger picture.

Don't shuffle along, eyes to the ground, absorbed with the things right in front of you. Look up, and be alert to what is going on around Christthat's where the action is. See things from his perspective. Colossians 3:2


Trogdor Ramirez

Murray,
Utah,
United States of America
The best option...

#4Consumer Comment

Mon, February 06, 2012

Have Jesus service your copier.


Consumer

Tulsa,
Oklahoma,
USA
Its not an insult

#5Author of original report

Mon, February 06, 2012

It is a link you should read and consider, with research backing it up, and a very strong message.

I am hardpressed to believe that you would have done anything before I offered you the link, and now again you are reverting back to "closing the issue" without further communication. Again an attempt at stripping my rights of any conflict resolution and blaming it on me.

I can be accountable for the things I have done wrong, but your choice to be unChristlike is your burden alone. My behavior does not absolve you of yours.

I cannot find ONE scripture, not one, that says we are to ignore each others grievances and 'close the discussion'. Not ONE. Yet, I can find at least 10 in the new testament that teach us how to resolve conflict. Matthew 18:15-17, is one that I am bringing to God every day right now.


Here is another link that might help you understand what I am trying to say:

http://www.suemiley.com/what-does-the-bible-say-about-conflict-resolution


So, I understand you have "closed the discussion" (before there was even a discussion) and blamed me for your refusal to engage in conflict resolution AGAIN. But you can change your course and read the link with a open heart, and ask the Spirit to help you see things you may have missed.

I believe you can forgive a person, and love them and pray for them to see the path and be given ample opportunity to change and bear the burden with them as they grow, and yet still hold them accountable for their wrongdoings.

I still intend on getting my issues addressed, whether it is by giving you a chance to walk with me through it and work together to filter out the misunderstanding, grievances and wrongdoings, or if I have to continue the investigation through the Department of Consumer Protection and the courts.

There are some questions that deserve answers. Thinking that you are being the bigger person "by avoiding conflict" is not Christlike, and it is against what the Bible says we are to do.

I have over and over implored you to see that there is a better way.


SRC

St. George,
Utah,
United States of America
Solution

#6REBUTTAL Owner of company

Mon, February 06, 2012

I thought we were making progress and you start back up with the insults.  Call Prestons Office Supply and they will service you copier.  This matter is closed.  Do not contact us any further on this matter.


Consumer

Tulsa,
Oklahoma,
USA
Here's something you might find applicable

#7Author of original report

Mon, February 06, 2012

It's a link about the prevalent passive hostility with Mormons, which is a learned cultural behavior. It is really just a show of contempt for somebody (me), by taking their rights away and refusing to offer  healthy conflict resolution and communication.

http://www.cityweekly.net/utah/article-14558-passive-aggressive-m.html


Consumer

Tulsa,
Oklahoma,
USA
THANK YOU

#8Author of original report

Sat, February 04, 2012

You have no idea how much that means to me that you have put forgiveness into this. I in no way want to hurt your family. I have constantly prayed that your beautiful family be protected until we can defeat this situation, hopefully together. I have carried this with me since the day it happened with me and Jerron. But it doesn't change what I have to do or how I have grieved it. You can believe that.

It is not what was done to me, or how it was handled, the $6,000 copier that nobody in this area can seem to service, taking it to court or even the insults. What I have carried with the me the most is that two families, who I know love God VERY much, cannot seem to get this figured out. The fact that we cannot sit down and discuss this, get it figured out so that both parties walk away satisfied, knowing that you aren't bad people and we aren't either. The strife between two Godly families. That is killing me. That to me is a FAIL.

I had two choices, shut up and go away when I felt that it was just NOT RIGHT, or stand up for myself. I'm not a shut upper. That's not my personality and it's not in my calling.

I have to tell you, I would love for us to sit down and resolve this. Go away, at least, with the satisfaction that we did what was right before God and how He commands us to treat one another, knowing that we listened to one another and worked towards resolution rather than hard feelings and a sense of being wronged. I would be satisfied with that.


SRC

St. George,
Utah,
United States of America
We Forgive You

#9REBUTTAL Owner of company

Sat, February 04, 2012

Dear Jodi,

We forgive you of your wrongdoing against our family.  We wish you the best in life.


Consumer

Tulsa,
Oklahoma,
USA
No, we will not remove the comments.

#10Author of original report

Fri, February 03, 2012

While you should know that I will not be removing any comments regardless of the legal threats, I would like to (one last time) give you the opportunity to turn this around by doing the righteous, honorable and Christlike thing. I have, and will remain, ready to discuss this. Like I have said a million times, since the beginning.


Otherwise, we are glad to go to court and substantiate every single comment that is true and accurate. In fact, we will be there with our witness, a contractor who was at our house who witnessed that I did have a towel on my head but was fully dressed, making Jerron's accusations false and slanderous towards me. Isn't that irony. I want you to know that I am willing to forgive it, because that's the rule.

However, if this goes to court, it is going to be expensive for you. All we have to do is show up with the Truth. I wonder if you have realized what that is yet.

Read the Bible, pray, turn towards God. I hope you listen. We will be waiting for your next move. It has officially been taken up a level.


Consumer

Tulsa,
Oklahoma,
USA
Choices...

#11Author of original report

Sat, January 28, 2012

You have a week before I kick this up a notch. You have our cell.


SRC

St. George,
Utah,
United States of America
BAD CUSTOMER: Jodi Johnston, Billion Johnston, Elite Tek

#12REBUTTAL Owner of company

Fri, January 27, 2012

Steamroller Copies is a small town copy / printing shop and copy equipment dealer.  We have proudly been in business for 20 years, and among the thousands of customers we have served and done business with, never has anything so senseless, out of left field and misrepresented ever come across our desk.  The fact of the matter is we will never put our company, employees or good reputation in harms way.  We will not allow any employee be placed in compromising circumstances and since this incident, we have instructed all employees to stay far away from Jodi Johnston who ANSWERS HER DOOR IN NOTHING BUT A BATH TOWEL and starts making accusations. It was explained to her that if her equipment was placed in a professional setting service could continue.   I dont know any honorable company that would continue to send employees to a private residence and expect them to tolerate such continued verbal abuse and risk of incident.  The fact Jodi mentioned she tried to apologize only implicates her wrongful treatment of our technicians.

Under no obligation are we bound to provide service to a 4 year old copier, whose warranty expired 3 years ago.  We explicitly reserve the right to refuse service to anyone.  There are multiple other office equipment companies in the area that can maintain her machine.  She has not been left without other options as helpless she may sound.  Our service contracts are standard, generic contracts you would find from any equipment dealer.  Nothing hidden.  Our company prides itself in having the most economic and fair service contracts in the region.  Jodi was only charged for what she agreed to and nothing more.

In defense of my employees character, Jarron is the most hardworking, honest and trustworthy employee we have ever had privilege working with.  He receives many compliments from his customers and co-workers.  He works diligently all day, and serves as Scout Master after hours.  He is dedicated, loyal and does not deserve the false accusations written in this pitiful rant. 

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