Paradox
Oklahoma City,#2Consumer Comment
Wed, February 04, 2009
"Anonymous" is very impressed that someone from Journey Pass called her to help. She brightly sings the praises of Journey Pass and the supposed "Mr. Jay Warren" who returned her money, blaming a software glitch for mistakenly charging her (now that's a new one). She says "The gentleman" from the company, "Mr." Jay Warren, "was very concerned that this had happened" and refunded her money. All I can say is that I tried as hard as I could to obtain a refund, asked to speak to a supervisor or anyone else there who could help me, and their only response was that "no one here is going to give you a refund." "The gentleman" from the company, "Mr." Jay Warren, assured her that the company was investigating how this happened and wants to prevent it from happening to other people. If the company is so concerned, is investigating, and wants to prevent it from happening to other customers, HOW COME IT HAPPENED TO ME ONE YEAR LATER? Journey Pass has now charged ANOTHER $29.95 to my credit card, AND ANOTHER $29.95 to my debit card!!! That's on top of the original $29.95. So far, the "free bakeware" has cost me almost $100, and I had to cancel my credit card account because it's the only way I can make them stop! And I received nothing, not a thing, for the money they took. I call that fraud. In fact, taking money from someone without their consent and supplying nothing in return, is outright theft.
Anonymous
Pittsgrove,,#3Author of original report
Sun, January 25, 2009
I was extremely impressed that someone from Journey Pass called me to help with this issue. The company believes that a tech problem (possibly browser related) is causing people to get blindsided by Journey Pass when they order from the Easy Bakeware site. The gentleman from the company, Mr. Jay Warren, was very concerned that this had happened and refunded my $29.95. He assured me that the company is investigating how this happened and wants to prevent it from happening to other people.