- Report: #1379384
Complaint Review: JP Morgan Chase Credit Card - Nationwide
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JP Morgan Chase Credit Card
Nationwide, USA
Web:
www.chase.com
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JP Morgan Chase Credit Card Chase Visa/ Chase ink/ Chase Buiness ink BEWARE of cardmember services Delware Nationwide
Re:: claim #2022521074
I called chase card benefits that my kids phone was stolen. She said to file a claim online which I did on June 4,2 017.
On June 6m 2017, all I received from Chase was that I needed “itemized sales receipted indicating the purchase of the price I am claiming.”
A police report was not requested til June 8. When I received this email, I emailed back and called if we need to file a police report. Due to system error, Chase needs to call me back. I didn’t receive an email re: this police report or a call til June 12, 2017. Chase is quite slow in processing this and many days have lapsed.
Also there was NO Prompts or mentioning in the claims online that a police report is needed!
Additionally the rep, Megan called me on 9th of June requesting a police report. I told her and I have emailed you guys I can go and obtain a police report. She said, she needs to speak to someone or she needs to check something out.
On June 13th, she called stating the claim is denied because a police report was not in place.
Why wasn’t I requested a police report in this email on June 6th request?
I have been with chase when I was 16 years old. For 16 years, I paid an annual fee! If you look at my histories, I have purchased many expensive items! I do NOT have histories of filing lost or theft items at all. This is my FIRST item that is lost and this is how Chase treats me!
I feel chase is trying to avoid paying this claim. I am a good cardholder, I pay my bills on time, etc. I am not very happy. What’s the point in paying $95 annual membership for? I paid this fee to have a sense of security when my item purchased is damaged and lost.
If I was told in the beginning or when I file this claim that a police report needs to be popped up then I would have filed a police report.
Big companies like chase overpromise but UNDER delivers!
I am very upset that they won't cover my purchase!
