- Report: #548007
Complaint Review: JPMorgan Chase Bank N.A. - seal beach California
Reported By:
rudy -
seal beach, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
JPMorgan Chase Bank N.A.
seal beach, 90740 California, United States of America
Phone:
800-788-7000
Web:
Categories:
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JPMorgan Chase Bank, N.A. Bank Manager at the Branch located at 13900 Seal Beach Boulevard, Seal Beach, CA 90740 Manager informed me that the Bank is not allowed to provide Notary Public services because JPMorgan Chase policy seal beach, California
For many, many years now I have been a customer of Washington Mutual Bank presently JPMorgan Chase Bank, N.A. with 8 different accounts there. When I asked the Branch Notary Public to notarize a Government document for me, she refused to me to render that service because of what she claimed was a JPMorgan Chase Bank policy.....I was obligated to go to Wells Fargo Bank, where I have an account to ask for this service. The Notary Public there gladly rendered that service......
2 Updates & Rebuttals
Mia
scottsdale,Arizona,
USA
There no policy that refuses notary service.
#2UPDATE Employee
Fri, January 01, 2010
It sounds as though there might have been some miscommunication. There is no policy that states Chase is not allowed to provide notary service. Certain clients even receive that service for free. There are limitations to what kinds of documents we can notarize, or even witness. I don't know what sort of document you needed notarized but this is not a Rip Off. It is possible there wasn't a Notary Public available in that branch. Not all branch employees are notaries. So if someone wasn't in that day or they just don't have one on staff, they can't provide such services.
Good luck in the future.
Flynrider
Phoeix,Arizona,
U.S.A.
Send a complaint
#3Consumer Suggestion
Thu, December 31, 2009
If I were you, I'd send a complaint to the Secretary of State's office. A notary public is commissioned to perform their services for the public, not just their employer. California Government Code 8205 (a)(4) would seem to indicate that a notary must perform their duty "when requested". I think the Secretary of State would take a dim view of this practice.
