Complaint Review: J&R Galaxies on Amazon.com - Folsom California

To the OP:

You are a fool, try selling for once in your life online so you understand policies.  The seller was correct, a seller will lose all protection against fraud if they send the item to an address that is not listed.  You live in the boonies and expect sellers to take a loss if they send to you via USPS since it comes back?  Let me take a wild guess here, you can't be bothered to inform the sellers you chose to buy from that your address is not readily accessable by USPS like 95% of addresses that are accessable by them, so when the seller gets the item back, you expect them to re-send using UPS or FEDEX yet you would not even consider re-imbursing the seller for wasting the money on the initial shipment.

Here's a thought, invest some money in a PO box since you expect sellers to access their crystal ball in order to insure that a USPS package that would get to most anyone else, in fact gets to you.  This way you will reduce your dissatisfaction, or better yet, go buy from walmart of a physical store.  You're a horrible buyer.

This reviewer, Matthew (AKA "Victim23324695andcounting", "John D", "bobdole27", ...etc) from crestline, CA 92325, has taken full advantage of the internet to abuse various review / feedback websites, including this one to attack the company mentioned.

Here, I present the truth with supporting evidence to demonstrate how the company handled this case.

The following is the purchase record (screen capture) on Amazon.

This buyer's Amazon Order Details

The buyer purchased on 6/9/2010, we shipped the same day, but the item was returned by USPS on 6/20/2010 as shown below:

Picture of the Returned Package

We immediately notified the buyer with the following email sent 6/20/2010:

Email Notification to Buyer

Because this is an address issue, according to Amazon policy, Seller is NOT allowed to RE-SHIP the package to another address provided by the buyer; therefore, according to our published policy, we first notified the buyer, and went ahead to issue the refund on the same day 6/20/2010. 

Please note, we refunded the entire purchase price of the item PLUS $2 shipping credit, just kept $2.99 to cover our shipping cost per company published policy. We still lose money, because we had to pay Amazon none-refundable closing fees.

This buyer never checked the emails we sent, he first contacted us on 7/10/2010 to request us to re-ship the item to him.  We explained to him and also sent him the picture of the package to let him know that, in such case, reship to the same address doesn't solve the problem, and we can't ship to other address either, and the case was closed already, as refund was already issued. 

We replied to every email (mostly attacks and humiliation) from this buyer and explained the situation, but this buyer ignored our messages,  threatened and gave us negative feedback. Totally refused to acknowledge the evidence that we did notify him and already refunded him.

Log of Emails sent to This Buyer

Buyer Request to Re-ship

Amazon Shipping Policy



This buyer refused to listen. He filed A-Z claim against on us, left negative feedback, blamed us "choosing the cheapest shipping, and pocketed his money" in very nasty ways possible as demonstrated by his massive attacked on us on Amazon and other websites.Amazon granted the buyer's claim, it is Amazon refunded him the other $2.99, out of Amazon's own pocket. Us, the seller didn't do any thing wrong in such case, as we followed Amazon policies, as demonstrated by the following email from Amazon.

Amazon Confirmed Seller is Not Responsible

This is common sense. On Amazon, buyer pays Amazon, then Amazon send the order to seller for fulfillment. Seller does what Amazon requests. If Amazon provided a wrong address, then Amazon is responsible for it, NOT THE SELLER. But this buyer continued his harassment by sending us the Amazon reimbursement letter, claimed victory and used it as evidence to continue his attack on us, as demonstrated here as well. 

We also forwarded the Amazon decision to him at the same time to "educate" him that, it was Amazon paying him, not us. But this buyer continued to manufactured the facts and posted biased "one sided evidence" to validate / justify his outrageous attacks to intentionally mislead the public.

Some buyer reported to us in Oct 2010 about his attacks, we again requested him to reconsider, hopefully after a few months, the buyer could become logical, we clearly failed.

We reported his feedback abuse to Amazon, and Amazon removed his negative feedback as demonstrated by the following link. (See bottom of the page).

Buyer Feedback Removed by Amazon

This buyer collected our company info and posted everywhere in his malicious attacks; in comparison, to protect this buyer, we have kept his last name, street address, phone number and email address private.

Anybody with common sense and decency, should come to easy conclusion.

Any website hosting his attacks should carefully review this abuse, and make it right.

(People may question why we didn't just issue the $2.99 back to this difficult buyer to get him off our back, well, this buyer moved so quickly, and ignored our messages completely, filed A-Z claim against us on 7/12/2010, before we realized what kind of person we were dealing with.)

Got this email a little while ago, felt I should update this. 
Here it is:
"Greetings from Amazon.com.

We're writing to let you know we processed your refund of $X.xx for your Order 103-8710142-xxxxxxx from J&R Galaxies.

This refund is for the following item(s):

   Item: TDS Calibration Solution (One Bottle 90ml)
   Quantity: 1
   ASIN: xxxxxxxxxx
   Reason for refund: Account adjustment

   Here's a the breakdown of your refund for this item:

       Shipping Refund: $X.xx

We'll apply your refund to the following payment method(s):

Visa Credit Card [ending with xxxx]: $X.xx

Refunds typically complete within 10 business days and appear as a credit on your statement.

Have questions about our refund policy?
Visit our Help section for more information:" ETC...

So I got my money back, Amazon obviously agreed with me that J&R Galaxies was out of line.  This was no thanks to J&R Galaxies who still refuses to acknowledge that anything was wrong with their customer service tactics.  So in my opinion as a consumer J&R Galaxies still sucks.

Other companies who shipped in the same fashion as J&R Galaxies and had orders returned have all offered to reship the item by another means.  All of them except for J&R Galaxies, their attitude is that they are better than the customer and should be treated as such.  I don't see how anyone can think they are right in this situation when it comes to customer service.  Must be the same type of people who think the service at WalMart is excellent.

As for J&R Galaxies, Amazon's abuse team is reviewing their email with the threat to post on badcustomer.com and may opt to drop them.  It's only disappointing that they can't tell me about what's happening, it's something I would like to stay informed of.

What the company said is true. Amazon has really weird policy for the sellers. You can not choose what to do or what carrier to use. You should have informed the seller that you can not receive usps mail. As a seller I can not check that and Amazon doesn't allow me to change the carrier.