I reserved a Budget truck. At pickup George, the owner, and his assistant reviewed my account with me. They both verbally stated my bill was $1437.00. Everyone in my group heard this verbal exchange.
I gave George $1440.00 in cash. He gave me a paper to sign, with only the signature part visible. After I signed, he shuffled the remaining papers and then handed them back to me, showing a total of $1124.34.
When I asked about the difference in price and payment, he stated, I always take my cut off the top first, otherwise I dont get it. Itll be our little secret, ok? Dont tell anyone. Since I was preoccupied with the long journey, I shrugged it off, assuming it was a standard Budget practice.
I returned the truck on June 9 to another Budget facility. The manager informed me his computer records indicated that my account had been modified by Julies Auto Sales, after I left. I relayed what happened and the manager instructed me to contact the Budget Consumer Department.
I telephoned George at Julies Auto Sales and said he swindled me out of $313.00, he replied, Did you or did you not sign a receipt?