- Report: #190969
Complaint Review: Jump Domain - Blue Springs Missouri
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Jump Domain
1700 W 40 HWY Blue Springs, 64015 Missouri, U.S.A.
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Jump Domain - Zero customer support, hinders domain transfer ripoff Blue Springs Missouri
I registered a domain name with Jump Domain two years ago (a two year contract). Needing help with the setup, I submitted several tickets to their support system (the only means of contact that they provide). I never received a single response.
Eventually, I figured out everything on my own. Over the two year period I have submitted other help tickets in which none were ever replied to. This brings me the present date.
My domain registration at Jump Domain is due to expire in June of 2006. Because of this "no support" issue I decided to transfer my domain to Dynadot LLC. Right after Dynadot submitted the transfer request, Jump Domain removed my specified DNS settings and placed my domain in their parking system. This leaves my site unavailable by it's domain name.
Of course I submitted another help ticket to Jump Domain although I don't expect a response. Dynadot LLC has been very helpful by quickly answering my questions on this matter. They are simply powerless to do anything other then to wait for Jump Domain to approve the transfer or for the 6 day waiting period to be over at which time the transfer will be automatically approved.
In the mean time, my site will probably be down for 6 full days costing me a loss of revenue. My advice, DO NOT REGISTER YOUR DOMAIN WITH JUMP DOMAIN if you put any value on customer service.
I would love to see Jump domain respond to this report. At least I would then know that there is actually someone alive there.
Richard
Moundsville, West Virginia
U.S.A.
Eventually, I figured out everything on my own. Over the two year period I have submitted other help tickets in which none were ever replied to. This brings me the present date.
My domain registration at Jump Domain is due to expire in June of 2006. Because of this "no support" issue I decided to transfer my domain to Dynadot LLC. Right after Dynadot submitted the transfer request, Jump Domain removed my specified DNS settings and placed my domain in their parking system. This leaves my site unavailable by it's domain name.
Of course I submitted another help ticket to Jump Domain although I don't expect a response. Dynadot LLC has been very helpful by quickly answering my questions on this matter. They are simply powerless to do anything other then to wait for Jump Domain to approve the transfer or for the 6 day waiting period to be over at which time the transfer will be automatically approved.
In the mean time, my site will probably be down for 6 full days costing me a loss of revenue. My advice, DO NOT REGISTER YOUR DOMAIN WITH JUMP DOMAIN if you put any value on customer service.
I would love to see Jump domain respond to this report. At least I would then know that there is actually someone alive there.
Richard
Moundsville, West Virginia
U.S.A.
1 Updates & Rebuttals
Richard
Moundsville,West Virginia,
U.S.A.
Jump Domain complaint retraction
#2Author of original report
Sat, May 13, 2006
Jump Domain has sent me evidence, in the form of their security logs, that it was actually I who removed my name server entries and placed the domain in the parking system. I had to have done this completely by accident as I was merely trying to update my email address. This error on my part is the reason my site will have the down time and Jump Domain is not responsible. It is now my understanding that a registrar is under no obligation to approve a transfer, which would speed up the process, and may simply allow the process to run it's six day course. Jump Domain apparently opts to let the process run it's course and are within their rights to do so. I cannot, however, retract my statements on Jump Domain's lack of customer support. In the two years I was a customer, the final support ticket I submitted was the first and only one responded to. My apologies to Jump Domain for any accusations I have made that turned out to be false.
