- Report: #1202505
Complaint Review: Just Brakes - Fort Worth Texas
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Just Brakes
8665 N. Beach St. Fort Worth, 76248 Texas, USA
Web:
www.justbrakes.com
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Just Brakes Overcharging, Lack of customer service. Fort Worth Texas
This is a follow up to a concern letter I wrote to Just Brakes Corporate office over two months ago, as well as a social media message posted on the companies web site. I did not receive a response from any. Long story short...Just Brakes does not have the best reputation in the car service industry. However, I heard some good things about location #0153. I live in a large community just north of that location. So, I took my car in for service on 10/15/14. It was not a good experience from a service standpoint, or a customer service standpoint. I was overcharged due to Just Brakes set "bundle" packages, "shop fees", and over zealous technicians who made a simple brake repair into a major brake system overhaul. But, what really is very disappointing is when I voiced my concern at the location, the person on the phone was a new hire left alone and untrained to resolve any issues, let alone mine. However, one of Just Brakes area managers just happened to be visiting. Good for me right? Wrong! This representative of your company treated me as if I was a telemarketer. I was a paying customer who just spent over $500.00 in repair cost, and just wanted an explanation. "Sam" rushed me off the phone with a token resolution of "I will send you a check for the overcharge". He closed the conversation with "I'm very busy, and don't have time to talk with you. You should receive the check within 4 weeks". Wow! what great customer service skills. And, by the way, I have not received the check as of January 16, 2015. Bottom-line, your reputation is alive and doing well. It appears your organization is doing nothing to change your negative reputation and appearance to customers. That is very visible by your non response to customer issues and concerns, and the way your employees, and field management treats customers. I'm very surprised of how you stay in a service based business. As I stated previously, I live in a very large community just north of your #0153 location. Our community has a web site that residents can place recommendations for local services and businesses. That is where I heard good things about the #0153 location. I will be posting this message to the site with my recommendation of do not do business with Just Brakes #0153. Again, I'm not sure who will receive this message; however, I will not be surprised if it's treated the same as my phone call, my letter, and the service I received.
