Complaint Review: Just Brakes - Tempe Arizona

Im not sure about the MAP, but I do know that to be a member in good standing with the BBB is write the check. They are almost as big of scam artists as Just Brakes.

Im not sure about the MAP, but I do know that to be a member in good standing with the BBB is write the check. They are almost as big of scam artists as Just Brakes.

Im not sure about the MAP, but I do know that to be a member in good standing with the BBB is write the check. They are almost as big of scam artists as Just Brakes.

Im not sure about the MAP, but I do know that to be a member in good standing with the BBB is write the check. They are almost as big of scam artists as Just Brakes.

I really hate to say this, but you are dead wrong about European rotors not being machinable, maybe you should check with your local parts house and get a rotor and drum spec book, or check with your local dealerships and ask them. We inform the customer what is required to repair thier brake system to proper operating condition, whether they choose to fix it or not is up to them, we cannot force people to fix thier vehicles. I guess that when you tell a customer what is wrong with thier vehicle you can force them to fix it. We give the customer the information they need to make an informed decision to fix thier vehicle. We are a MAP accredited company, and we are a BBB accredited company, so obviously we can know what we are doing.

I really hate to say this, but you are dead wrong about European rotors not being machinable, maybe you should check with your local parts house and get a rotor and drum spec book, or check with your local dealerships and ask them. We inform the customer what is required to repair thier brake system to proper operating condition, whether they choose to fix it or not is up to them, we cannot force people to fix thier vehicles. I guess that when you tell a customer what is wrong with thier vehicle you can force them to fix it. We give the customer the information they need to make an informed decision to fix thier vehicle. We are a MAP accredited company, and we are a BBB accredited company, so obviously we can know what we are doing.

I really hate to say this, but you are dead wrong about European rotors not being machinable, maybe you should check with your local parts house and get a rotor and drum spec book, or check with your local dealerships and ask them. We inform the customer what is required to repair thier brake system to proper operating condition, whether they choose to fix it or not is up to them, we cannot force people to fix thier vehicles. I guess that when you tell a customer what is wrong with thier vehicle you can force them to fix it. We give the customer the information they need to make an informed decision to fix thier vehicle. We are a MAP accredited company, and we are a BBB accredited company, so obviously we can know what we are doing.

I really hate to say this, but you are dead wrong about European rotors not being machinable, maybe you should check with your local parts house and get a rotor and drum spec book, or check with your local dealerships and ask them. We inform the customer what is required to repair thier brake system to proper operating condition, whether they choose to fix it or not is up to them, we cannot force people to fix thier vehicles. I guess that when you tell a customer what is wrong with thier vehicle you can force them to fix it. We give the customer the information they need to make an informed decision to fix thier vehicle. We are a MAP accredited company, and we are a BBB accredited company, so obviously we can know what we are doing.

I see you have been busy all over this site trying to put out fires.......LOL In your earlier post you claim 98% get the special, yea right!!! You know full well that that is a BULLS#@*T statement. I have to seriously question your knowledge of brakes if you say that German rotors can now be cut, another lie....LOL. To answer your question, we get 129.95 per axel for a reline and resurfacing the rotors using a top of the line pad (ceramic if called for) Wagner, Bendix, Akebono, etc. Cleaning and lubing backing plates (where applicable) cleaning and lubing caliper slides and hardware where needed. I know its not as cheap as your shwanky 99.88 special, but its honest and done properly with no deceptions. Yes we do sell other parts when needed, but only when the old part is no good any more. Unlike your company that goes for the BIG SLAM every job. Maybe you can answer me this Batman? Why is your company the leader on this website with 410 complaints to date, and climbing if your company is so honest? Are they all wrong? Joe

Here are some facts for you, we do the $99.88 on about 98% of the vehicles that come into our shop, our pads are not cheap pads, we get a better deal because we buy in very high quantities, that is what happens when there are 150 plus stores in a company. No we do not tell people that their rotors can not be machined, as most of the European car manufacturers have changed thier rotors so that they can be machined. We are the largest privately held brake specialty shop in the country. By the way we offer the $99.88 for all four wheels to encourage people to do thier brakes properly. Tell me what do you charge for a four wheel friction reline?

Ok Mr. Lead Tech, Yes I do tell customers that call asking for a price to repair their brakes on a German car that the rotors cant be resurfaced, its called being honest. Something that you admitted by your earlier statement that you are not. Yes I agree that SOME of your pads probably cost you 45-50 dollars, but that extra cost is just passed on to the consumer. The rest of your pads are probably the 12.00$ cheapo specials. I would love to really know the percentage of cars that escape your shop with the 99.00 special, I would guess 1-2% at best. And by the way Mr Lead Tech, its not just me badmouthing you, if you havent checked lately you have 375 reports on the RIPPED OFF report and that does not include the people that chimed in that got fleeced at your RIP OFF shops. Do a little research yourself, your company is the most reported company (and I use that work loosely) on this site. Mine by the way has no complaints on this site. Joe

You are going to tell me that you tell people who drive BMW's Benz's and VW's that thier rotors can not be cut up front, I do not believe that. Do you also tell them that the hardware should be changed when they do the brakes. We install a good set of pads in every vehicle we work on, I would like to know how you figure that our $99.88 friction reline is a bait and switch tactic, we tell the customers on the phone that this includes inspecting the balance of the brake system. We machine rotors and drums as long as they are within specs, Just Brakes is not a franchise, it is a Corporation that is opening stores every month with its own money. I feel good about the way I treat my customers, and I treat everyone of them the way I would want to be treated which is fairly and honestly. People like you are the reason that the Automotive industry has a bad name, you bad mouth a company that you know nothing about, Just Brakes has been doing business for over 25 years, and in the Last 15 years they have never increased the price for a friction reline. By the way some of our pads cost us $45.00 to $50.00 dollars, but we still have the lowest price, and the best warranty in the industry.

Ok JB i'll ask you the question. Ive been the owner of a pretty successful auto repair shop for the past 20 years. In those 20 years I have tried all different brands and quality of brake pads. At this point a good set of pads (Bendix IQ, Wagner ThermoQuiet, Raybestos OS, Akibono etc) go for about 45.00 a set, some of the German and Euro cars are more. What junk are you installing that enables you to install pads front and rear, machine rotors, repack bearings and still charge 99.00 and make a profit? The answer is "your not" The 99.00 is just a simple bait and switch. Do you tell the customers with BMWs and Benzs and VWs that their rotors cant be cut over the phone or do you get the car in and take it apart and then tell them, or are you honest upfront? Do you even cut rotors? You know as well as I do that your tactics are BS and lies. Its people and franchises like yours that make this a tough buissness to be in. People like you give customers the perception that we are all thieves and not honest. Well i'll tell you what, I sleep very good at night knowing that I treat my customers fairly and honestly. I might not do the gross dollars that a Shwanky operation like yours does but I feel real good about myself and my buissness at the end of the work day that im not ripping people off.

Just Brakes $99.88 Friction Reline is not an entire Brake Job. The $99.88 Friction Reline is Replacing the front and rear disc pads or brake shoes, maching rotors and drums, packing the bearings and Inspecting the balance of the Brake system for any other problems. This is not an entire Brake job, that is why Just Brakes inspects the Balance of the brake system for any other problems, as there are several components that can and do go bad.

Sorry Bud but I never said nor claimed to know everything. I simply stated that your were cheap and I stand by it. You could have went to and I quote "a mechanic who I know to be truthful and reliable" unquote. Why didnt you go to the guy that you know to be truthful and reliable? The guy that has worked hard to build a good reputation? The guy that doesnt lie and not get your car repaired? I know why. Because your cheap and really thought that you could get a four wheel brake job for 99.00, thats why. Anyone that even has a little clue knows that a good set of brake pads (Bendix, Wagner Thermoquiets etc.) cost a repair shop minimun 35-40 dollars a set. And to that another 1.5 hours to break it down and machine all 4 rotors. I will ask you again because you failed to answer it the first time. Did you really think that you would get a 99.00 4 wheel brake job? Do you really want a 99.00 brake job? Would you put someone that you cared about in a car that just got a 99.00 brake job? I personally think most people would answer no, no and no.

In response to the New Jersey mechanic who is so "perplexed" at why someone would try to save money.... Here's why: Gas is $4 a gallon, grocery prices are the highest they've been, my utilities and mortgage are steadily climbing up and up and my paycheck is the same. Look around at everyone on the edge of bankruptcy, foreclosure or financial hardships of one kind or another. And you're "perplexed" that someone is looking to catch a break on auto repairs? You call me "cheap", as if you know me or have any idea what I do to make ends meet. Not everyone can always afford the best, Mr. Mechanic. But everyone does deserve to be treated honestly and fairly and not misled or ripped off. Wouldn't you agree? Perhaps it's overpriced auto repair shops that are half the reason people go to look for less expensive alternatives in the first place.

In response to the New Jersey mechanic who is so "perplexed" at why someone would try to save money.... Here's why: Gas is $4 a gallon, grocery prices are the highest they've been, my utilities and mortgage are steadily climbing up and up and my paycheck is the same. Look around at everyone on the edge of bankruptcy, foreclosure or financial hardships of one kind or another. And you're "perplexed" that someone is looking to catch a break on auto repairs? You call me "cheap", as if you know me or have any idea what I do to make ends meet. Not everyone can always afford the best, Mr. Mechanic. But everyone does deserve to be treated honestly and fairly and not misled or ripped off. Wouldn't you agree? Perhaps it's overpriced auto repair shops that are half the reason people go to look for less expensive alternatives in the first place.

In response to the New Jersey mechanic who is so "perplexed" at why someone would try to save money.... Here's why: Gas is $4 a gallon, grocery prices are the highest they've been, my utilities and mortgage are steadily climbing up and up and my paycheck is the same. Look around at everyone on the edge of bankruptcy, foreclosure or financial hardships of one kind or another. And you're "perplexed" that someone is looking to catch a break on auto repairs? You call me "cheap", as if you know me or have any idea what I do to make ends meet. Not everyone can always afford the best, Mr. Mechanic. But everyone does deserve to be treated honestly and fairly and not misled or ripped off. Wouldn't you agree? Perhaps it's overpriced auto repair shops that are half the reason people go to look for less expensive alternatives in the first place.

I am the owner of an auto repair shop for the last 20 years and this sort of thing has always perplexed me. Why if in your own words you took the car to an honest and reliable repair shop AFTER you went to the cheapo joint. Why not go to the reputable place first? Auto repairs are like anything else out there. You can shop around for the cheapest price and go there. When you get there what do you really expect? A 99.00 brake job? Do you really want a 99.00 complete brake job? Just how good do you really think a 99.00 brake job can be? Its cheap people like you that keep those half assed places in buissness. Why not just go to the honest reliable guy that will sell you just what you need at a fair price? Just remember that with auto repairs just like anything else "you get what you pay for"