- Report: #639486
Complaint Review: Just Host - Wilmington Delaware
Reported By:
Ed -
San Diego, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Just Host
501 Silverside Road, Suite #135 Wilmington, 19809 Delaware, United States of America
Phone:
1-888-755-7585
Web:
www.justhost.com
Categories:
Business Rating:
(0)
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Just Host Said what I wanted to do was possible then switched my account months later Wilmington, Delaware
Basically, around April 15, 2010, I called Just Host (www.justhost.com) and let them know that I wanted to switch from HostGator to a Just Host Reseller Account. I told them that I wanted to offer Unlimited bandwidth and storage to my dozen clients but when I signed up for HostGator's Reseller Program, I found that I could not offer Unlimited bandwidth or storage.
When talking with Just Host, I was very clear that I wanted to offer Unlimited bandwidth and storage because clients expect Unlimited bandwidth and storage since companies like Just Host, HostGator and FatCow offer it themselves. I also explained that none of my clients even had a site using more than 1gb of storage and even less bandwidth.
The Just Host Sales Rep that I spoke with said that I could offer packages with Unlimited storage and bandwidth and that I would simply have to monitor my Reseller Account to make sure that my overall Reseller Account limits were not exceeded. If they were to come close, I would have to upgrade to another Reseller Package.
I signed up for the Silver Reseller Package with 75gb of storage and 600gb of bandwidth.
Everything was great from that day to until about three days ago when I tried to set up a new client's site. The system simply told me that I didn't have enough space even though I am only using about 5gb of storage and 2gb of bandwidth. Basically, Just Host changed the policy on my Reseller Account.
Now, they claim that it was always their policy to limit the amount of space and bandwidth that I can allocate to my users. But there are several problems with this and which I have asked them questions without receiving an answer.
First of all, their Sales Rep said otherwise. If it's not their policy, how come she said it was?
Second, and even more importantly, how was I able to I set up an "Unlimited" package on my account that offered unlimited bandwidth and storage on April 15th? If the system was always set up to limit my account allocations, how come I was able to set up this package? I have asked this question about six times and never gotten an answer.
Third, and just as important as the second point, how was I able to set up eight unlimited accounts on the system within the first five days? Not only have I asked this question about six times and never received an answer but I also gave them proof. I sent them the system emails that Just Host automatically generates when a new account is created (see them below).
Another part of this whole problem is that it seems that it's impossible to deal with just one support person or supervisor. Further complicating things, it also seems that the most recent person to deal with me checks the notes of what I have already said to other reps or supervisors. So they never fully understand what I'm talking about.
All I want is for Just Host to live up to its original agreement and reset my account to the way it was in the first place.
When talking with Just Host, I was very clear that I wanted to offer Unlimited bandwidth and storage because clients expect Unlimited bandwidth and storage since companies like Just Host, HostGator and FatCow offer it themselves. I also explained that none of my clients even had a site using more than 1gb of storage and even less bandwidth.
The Just Host Sales Rep that I spoke with said that I could offer packages with Unlimited storage and bandwidth and that I would simply have to monitor my Reseller Account to make sure that my overall Reseller Account limits were not exceeded. If they were to come close, I would have to upgrade to another Reseller Package.
I signed up for the Silver Reseller Package with 75gb of storage and 600gb of bandwidth.
Everything was great from that day to until about three days ago when I tried to set up a new client's site. The system simply told me that I didn't have enough space even though I am only using about 5gb of storage and 2gb of bandwidth. Basically, Just Host changed the policy on my Reseller Account.
Now, they claim that it was always their policy to limit the amount of space and bandwidth that I can allocate to my users. But there are several problems with this and which I have asked them questions without receiving an answer.
First of all, their Sales Rep said otherwise. If it's not their policy, how come she said it was?
Second, and even more importantly, how was I able to I set up an "Unlimited" package on my account that offered unlimited bandwidth and storage on April 15th? If the system was always set up to limit my account allocations, how come I was able to set up this package? I have asked this question about six times and never gotten an answer.
Third, and just as important as the second point, how was I able to set up eight unlimited accounts on the system within the first five days? Not only have I asked this question about six times and never received an answer but I also gave them proof. I sent them the system emails that Just Host automatically generates when a new account is created (see them below).
Another part of this whole problem is that it seems that it's impossible to deal with just one support person or supervisor. Further complicating things, it also seems that the most recent person to deal with me checks the notes of what I have already said to other reps or supervisors. So they never fully understand what I'm talking about.
All I want is for Just Host to live up to its original agreement and reset my account to the way it was in the first place.
2 Updates & Rebuttals
Goozleology
San Diego,California,
United States of America
Now They've Changed It Back to the Wrong Way
#2Author of original report
Sat, October 16, 2010
It's completely amazing that the people over at Justhost don't talk to each other and don't do any research about a problem.
Yesterday, I discovered that my account was switched back to the way that I was having a problem with it! So I sent them an email with this line in the body:
"But here's what it should be: a bronze reseller WITH the ability to create packages with for my clients that have unlimited bandwidth and unlimited storage for my clients."
The Justhost rep clearly didn't check any of my previous emails, the last email that a Justhost rep sent saying the account was changed, nor this Ripoff Report. And even though I said in my email that I didn't want a response that just told me what their plans are now, he responded with exactly that:
"The Bronze Reseller Plan includes: 75 GB Disk Space, 600 GB Bandwidth and Unlimited Domains. All the above is also listed on http://www.justhost.com/reseller, and has remained the same since Reseller Accounts started. Therefore, if you require unlimited bandwidth, and unlimited storage, you require a Platinum Reseller Account. It has been confirmed by support no changes have been made either."
Now, he even says that no changes were made by Justhost but I cannot create new client accounts with unlimited storage or bandwidth. It's just crazy that a company that does everything else right is consistently getting this one wrong!
Goozleology
San Diego,California,
United States of America
Just Host finally agrees to live up to orignal agreement
#3Author of original report
Sat, September 11, 2010
I am very happy to announce that Just Host has finally agreed to set my account back to the way it originally was so that I can give my clients Unlimited bandwidth and storage. Plus, they are agreeing to live up to their original agreement and allow me to upgrade my account as needed.
Thank you Just Host for doing the right thing. You are again at the top of my web hosting list!
