- Report: #561233
Complaint Review: Just Suspension - Denver North Carolina
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Author Not Confirmed
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Just Suspension
4723 Mountain Creek Ave. Denver, 28037 North Carolina, United States of America
Phone:
800-872-1548
Web:
www.justsuspension.com
Categories:
Business Rating:
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Just Suspension False Advertising of RedBore Brake Kit Denver, North Carolina
On page 78 of the November 2009 issue of MOPAR Muscle Magazine, I viewed an advertisement for a manual brake set up that was supposed to be as good as a power brake system. In that ad the Just Suspension Company called this product RedBore and made the following claim: the RedBore allows you to experience the performance of a booster-assisted power brake system with the simplicity of manual hydraulics.
So in October, 2009 I purchased the RedBore brake kit sold by Just Suspension and had my professional automobile service shop correctly install it in my Plymouth Duster. The kit consisted of a master cylinder, proportioning valve and some other small parts.
Unfortunately, this RedBore brake kit absolutely did not provide the performance of a booster-assisted power brake system with the simplicity of manual hydraulic brakes; it was not even close. I wasted my money on this RedBore kit and certainly do not recommend it. Booster-assisted power brake systems require very little brake pedal pressure and brake pedal travel to stop a car; these attributes were simply not provided by the Just Suspension's RedBore brake system.
Since I was so dissatisfied with their RedBore product, I wrote and asked Just Suspension for a refund but they did not have the courtesy to even respond back to me.
4 Updates & Rebuttals
Just Suspension
United States of AmericaRead this and decide
#2UPDATE Employee
Fri, November 19, 2010
www.carcraft.com/techarticles/ccrp_1009_windage_tray_for_stroked_engines/brake_petal_issue.html
Article quite accurately describes how Mr. Tetu needed to address his pedal ratio in order to achieve the feel that he desired. They even recommend that he re-install our kit in order to get it to work right.
Just Suspension
United States of AmericaIncorrect again.
#3UPDATE Employee
Fri, November 19, 2010
Unfortunately Mr. Tetu seems to have misplaced our email exchange where we offered him a full refund if he returns the parts. Our offer still stands. Mr. Tetu, will you post a tracking number here for the returned parts?
DustUp
Scottsdale,Arizona,
USA
Just Suspension Never Offered A Refund
#4Author of original report
Fri, November 19, 2010
This company has no shame. They are lying as usual when they say they offered me a full refund, THEY DID NO SUCH THING! If they had offered me a refund I certainly would have sent their parts back and accepted the refund. I would have been foolish not to accept a refund, I would much rather have my money back than write ripoff reports! Just Suspension NEVER OFFERED ME A REFUND... PERIOD!
Just Suspension
United States of AmericaOffered customer a full refund, he wouldn't send the parts back
#5UPDATE Employee
Thu, November 18, 2010
We spoke with Mr. Tetu and his mechanic several times over two months to diagnose if there was anything wrong with the RedBore braking system that he purchased for his Duster. We eventually came to the conclusion that the system was installed properly, but that Mr. Tetu was unsatisfied with the pedal feel. As such, we offered him a full refund upon return of the parts, but Mr. Tetu wanted a refund and wanted to keep the parts too. We apologize that he was unhappy, and our offer for a full refund still stands if he sends the parts back. As of November 2010 he has not done so.
