Complaint Review: JWIZ - Kew Gardens New York

In November 2015, I was contacted by JWIZ, an advertising service. The representative claimed my business was referred to them by one of our clients. Since we do a lot of work within the community, it was at first , believable. I went, in person, to the office located at 125-10 Queens Blvd, in Kew Gardens, NY 11415 suite #14. I had an extensive meeting with Ms. Jennifer Paz, and I signed my company to a 1 year contract for $3000. I have the original copy of the contract I signed. On 2/2/17, I returned a call from JWIZ, and they stated i owed a balance. When I questioned the balance, since I was paid in full for a year, I was told they had an automatic renewal system, and unless I canceled in advance, i was

going to be renewed for another $3000. I told the rep, that was not in my contract and I only signed for a year. The rep, then asked me if I had my contract. I said yes and I am looking at it and there is clearly a check box checked for one year. There were additional option check boxes for 2 and three years, but the one year box was checked. She then stated their policy and I interrupted her, and told her, if it is not written on the contract, it is not valid. I read the contract to her , front and back , and no where on the contract does it say anything about an automatic renewal. And obviously, since there are multiple check boxes for one , two, and three year options, that is a clear indications, that no such auto renewal

policy was ever discussed, or in place at the point of signing this contract. I was placed on hold several times and transferred to a supervisor. The supervisor restated their police and I stated the law of contracts and I will see them in court, in which I reminded them this is a binding contract and if it is not stated on the contract, I am not responsible for any balance outside of this contract. I further stated , that even if this was there policy, not stated on the contract, and not valid, that my cancellation for any "auto renewal" was clear upon meeting Ms. Paz, their representative, in person, when I stated I was only signing for one year, as indicated on the contract. I was placed on hold again. I was then told, they

would update my account to show no balance. After looking on the BBB website, this is very similar to the last complaint received by BBB for this business. That Business owner obviously did not have in their possession, their signed contract, and paid JWIZ more money to get out of the auto renewal. During this exchange with JWIZ, they kept asking me if I had my contract in front of me. I had to go to my files to get it, but if I didn't have it, it was my word against theirs. This is where they are clearly taking advantage of small businesses that were suckered into advertising with them . It wasn't enough to get $3000 for one year, without any referrals, as promised, by a toll free number or a listing on the website,

which never happened. But now they want to extort another $3000 from my company, for doing nothing for another year. This is an A+ BBB rated company, and I am casting my doubt on the accuracy of the BBB, since small businesses, like mine, heavily rely on ratings by BBB to protect us from scam companies like this one.