The Layaway Associate
Abilene,#2UPDATE Employee
Sat, January 17, 2009
I am a layaway associate, so I know the entire process. There are posted signs explaining the layaway process. The receipt you sign has all the rules and those rules are on the copy of the receipt you keep. You can mail in payments with your contract number. The receipt says that you have a payment due every two week, you have a 7 day grace period but after that the merchandise can be returned to stock, and during Christmas time especially they will return it to stock. You cannot blame Kmart or shame them for trying to help you. You don't have to shop at Kmart, but if you do follow the rules. If you want someone to think you are not the average scam artist that tries to hold merchandise back for consumers who actually have intrest in the products then pay your bill on time.
Edgeman
Chico,#3Consumer Comment
Tue, November 11, 2008
Kmart discloses their layaway fees upfront and all of the customers particapating in the program agree to it. Here is a pdf file from their own website that clearly details how layaways work. The $5 fee is prominently listed: http://content.kmart.com/ue/home/Kmart_Layaway.pdf They also state that the layaway fee and the cancellation fee will be withheld from the refund. In short, everyone agrees to that fee and their money goes to it before it is applied to the item's cost. It only became a problem when you changed your mind.