- Report: #1447033
Complaint Review: K1 speed - Santa clara California
Reported By:
Chard -
Santa clara, California , United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
K1 speed
2925 Mead Ave Santa clara, 95051 California, United States
Web:
K1spped.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
K1 speed Robbed by California Santa clara California
I booked a 10 people event on a weekday at K1 speed Santa Clara, but one person didn’t make it. I asked the manager for an adjustment or even a credit for another day, but he said that he couldn’t do anything about it and it’s the company’s policy. Nothing was mentioned on their website about making sure a guaranteed number of people need to show up and that they would take money regardless. In any case, I meet the minimum and that they should credit me back the $49 for the no show. Instead they kept the money. I guess if they’re business is doing bad and need the money, they would take it how ever they can from a customer. I felt robbed that day because they took my money. I was hoping to relieve my stress instead they added into it. For the readers: Think twice before booking an event an this unprofessional place. .
2 Updates & Rebuttals
Chard
Santa clara,California,
United States
Refund in progress
#2Author of original report
Wed, June 13, 2018
Happy to say that K1 speed is processing my refund for the unused racer. Looking forward to book future events with the company. .
Chard
Santa clara,California,
United States
K1 Speed finally respnded
#3Author of original report
Tue, June 12, 2018
After several emails, K1 speed responded to my email and has apologize for the delayed response. My co-workers has booked another event for 10 people and are excited to get on the tracks.
