- Report: #1431781
Complaint Review: Kale's Collision Center - Mesa Arizona
Reported By:
Joshua Litt -
phoenix, Arizona, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Kale's Collision Center
260 S Alma School Rd #101 Mesa, 85260 Arizona, United States
Phone:
4808448010
Web:
http://www.kalescollision.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Kale's Collision Center Kale's Collision Kale's USA Auto USA Kale's Kale's USA Kale's Auto Center BEWARE They caused $8,435.13 in DAMAGES due to their "Repair" to my BMW according to BMW dealership second opinion.. Mesa Arizona
Got into an accident (no fault hit and run) on dec 12th 2017, needed a body shop/mechanic to repair my car after searching on the web came up with Kale's Collision Center in Mesa which caught my attention for good reviews plus they offered on their website a Free Loaner Car, Waived your deductable and a 10% rebate of the total cost of repair. Long story short, dropped the car off on Dec 12 2017, no loaner car was given, they said it was such an "easy" repair and not enough money would be made to justify giving me a loaner car, (so I had to rent a car out of pocket from enterprise at a rate of $30 a day) due to insurance company and body shop excuses took over 75 days for the "repair". I was told for weeks my car couldnt be released until my insurance company gave the body shop the full payment so after my insurance company released funds (they thought the repairs were completed, come to find out the body shop faked the repair photos to get check released) I went to pick up the car but was told it was still in pieces and was not ready to be picked up, was apologized to by the asst manager and was ensured everything would be back together tomorrow and to come back at 1pm to pick up the car. Next day I go to pick up the car at 5pm, external view looks ok. went inside was told they deducted my deductable from the final amount of the "rebate check" so for a $5700+ repair i got a check for $122. Now I got in my car started it up and less than a mile down the road my Engine Malfunction Light comes on, my steering is completely off, my radiator that they replaced failed (all fluid came out) and the car was not driveable. I pulled over to a circle k and called the shop, kenny their assistant manager told me he personally test drove the car and it was fine, and that they (shop) wasnt responsible for the damage, I had the vechicle towed to North Scottsdale BMW dealership for a second opinion. (my expense). BMW concluded the following damages due to shop:
Original Customer Requests
Status
Cost
Deferred
Approved
1. MPI
X
2. C/S DRIVE TRAIN MALFUNCTION WARNING ON
X
Remove front bumper and replace sensor or repair as needed.
(Outside temp sensor malfunction faults retrieved.)
Fail
$551.85
X
3. C/S MULTIPLE WARNING LIGHTS COMING ON
X
Replace steering angle sensor, code program vehicle. (Internal
fault of the steering angle sensor)
Fail
$1,208.70
X
4. C/S COOLANT LEVEL WARNING ON - RADIATOR DOES
NOT APPEAR TO BE INSTALLED PROPERLY
X
Replace radiator support, radiator, intercooler and both pipes if
damaged (Replace radiator support, radiator, intercooler and both
pipes if damaged)
Fail
$2,963.58
X
X
Subtotal
$4,724.13
$4,724.13
Inspection & Additional Recommendations
Replace lower splash shield (Found lower splash shield
damaged)
Insp Status
Cost
Deferred
Approved
x
Fail
$457.67
X
Perform De-Carb Treatment (Every 30k Miles) (Vehicle is
Due For Maintenance)
x
Fail
$165.00
X
See AI-32
Mount and balance 2 new rear tires (Both rear tires worn
below minimum specifications)
x
Fail
$812.00
X
See AI-32
Mount and balance 2 new front tires (Right front tire worn
below minimum specifications)
x
Fail
$600.00
X
See AI-32
Diagnose engine oil leak (Found engine oil leak)
x
Fail
$165.00
X
See AI-36
Perform four wheel alignment (Right front tire worn below
minimum specifications)
x
Fail
$209.99
X
See AI-50
Perform Fuel Injection Cleaning (Every 30K Miles) (Vehicle
is Due For Maintenance)
x
Fail
$165.00
X
See AI-365
Perform cooling system service (Found coolant excessively
diluted)
x
Fail
$185.00
X
See AI-467
Perform Power Steering Flush (Pentosin) Every 60K Miles
(Vehicle is Due For Maintenance)
x
Fail
$195.00
X
See AI-500
Replace fog light and grilles (Damaged fog lights and grilles
around them)
Fail
$756.34
X
Subtotal
$3,711.00
$3,711.00
Totals, Taxes and Fees
Cost
Deferred
Approved
Estimate Subtotal
$8,435.13
$8,435.13
$0.00
Shop Supplies
$56.00
$0.00
The shop told me they are not responsible for the damages. Shame on this company. I want my car repaired.
