- Report: #957525
Complaint Review: Kaplan University Online - Internet
Reported By:
AMWortham -
, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Kaplan University Online
Internet, United States of America
Phone:
866.318.6311
Web:
https://kucampus.kaplan.edu/
Categories:
Business Rating:
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Kaplan University Online deceptive practices, cost me thousands of dollars Internet
I enrolled in Kaplan University online, like most looking for a way to continue my education that allowed me to continue working full time to support my family.
I was surprised to find out when attempting to log in I had been locked out of classes (they call it block) and was informed to contact block assistance. This began a year long battle, where I ended up out of classes and out over $5000. short story is.....
They said I had been blocked for a missing form in financial aid. I contacted financial aid. They said I needed a form from IRS saying I was exempt from filing taxes ( I am not exempt, and I did file). They said I needed a form stating my spouse was exempt (again not exempt) I explained my spouse and I were seperated and going to be divorced. They continued to request. ( I saved ALL emails from them) I continued to explain this was obviously a mistake.
I started receiving e-mails that I was going to have an "administrative drop" from online classes for failure to login. I began communicating the issue with that department , at one time begging for help and to not be dropped explaining my failure to login was due to a block from financial aid, which was obviously a mistake.
With many communications that led me from one inept representative to another, I successfully,no wait that's not right....
I received an administrative drop for not attending, (remember why I was not attending) I lost my grant for failure to attend the current session AND my grant for the prior session due to not providing the form they requested from the IRS, that I was ineligble to receive.
Owing them $5k + with no recourse.
I was surprised to find out when attempting to log in I had been locked out of classes (they call it block) and was informed to contact block assistance. This began a year long battle, where I ended up out of classes and out over $5000. short story is.....
They said I had been blocked for a missing form in financial aid. I contacted financial aid. They said I needed a form from IRS saying I was exempt from filing taxes ( I am not exempt, and I did file). They said I needed a form stating my spouse was exempt (again not exempt) I explained my spouse and I were seperated and going to be divorced. They continued to request. ( I saved ALL emails from them) I continued to explain this was obviously a mistake.
I started receiving e-mails that I was going to have an "administrative drop" from online classes for failure to login. I began communicating the issue with that department , at one time begging for help and to not be dropped explaining my failure to login was due to a block from financial aid, which was obviously a mistake.
With many communications that led me from one inept representative to another, I successfully,no wait that's not right....
I received an administrative drop for not attending, (remember why I was not attending) I lost my grant for failure to attend the current session AND my grant for the prior session due to not providing the form they requested from the IRS, that I was ineligble to receive.
Owing them $5k + with no recourse.
