- Report: #291845
Complaint Review: KAY JEWELERS - MARTINSBURG West Virginia
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Author Confirmed
Why?
KAY JEWELERS
MARTINSBURG MALL MARTINSBURG, 25405 West Virginia, U.S.A.
Phone:
304-263-3056
Web:
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KAY JEWELERS PURCHASED A1 CT DIAMOND RING 4/01/06. REORDERED SEVERAL TIMES NEVER CORRECT, REMOUNTED HEAD BAGUETTES POPPING OUT. REFUSES TO GIVE REFUND WANTS TO GIVE STORE CREDIT. TEARS EVERYTIME I S/W THEM! OUTRAGED NEVER TALK TO SUPPERVISOR WHEN I CALL! MARTINSBURG West Virginia
PURCHASED A 1 CT DIAMOND RING 04/01/2006 AT FREDERICK TOWN . RING CAME IN 05/28/06, REORDERED IN 05/29/06.
THEY FORGOT TO ORDER REORDERED SEVERAL TIMES NEVER CORRECT DIAMOND NOT CENTERED, REMOUNTED HEAD STILL NOT CENTERED !THEY CAN NOT SEE IT! BUT STRANGERS IN THE MALL CAN! BAGUETTES ON SIDES POPPING OUT. REFUSES TO GIVE REFUND WANTS TO GIVE STORE CREDIT.
TEARS EVERYTIME I S/W THEM! OUTRAGED NEVER ABLE TALK TO SUPPERVISOR WHEN I CALL KAY CUSTOMER RELATATIONS. NEVER A CALL BACK! TOLD ME I SHOULD BE HAPPY BECAUSE I GOT A GOOD DEAL ON THE RING.
CAN NOT GIVE REFUND FOR THE $2150.00 BECAUSE OVER THE 90 DAYS! AND USE SANTA CERT ONLY WANT TO GIVE ME THE RING TAKES A 180 DAYS TO ORDER IN SIE 5 AND THEN NEEDS TO BE SIZED DOWN. HAVE BEEN THRU 6 MANAGERS! D/M NEVER CALLS BACK! AS OF 12/15/07 AT 10:05 EST THIS MORNING I S/W BOBBY WHEN TOLD ME THAT SHE WOULD CALLL HER SUPERVISOR AT HOME AND THAT WE COULD GET THE PROBLEM RESLOVED TODAY. I WAITED SEVERAL HOURS FOR A CALL BACK.
GUESS WHAT NO CB! THERE IS NOT A SUPERVISOR ON THE WEEKENDS ACCORDING TO THE STAFF. IF YOU HAVE EVER WORKED IN A CALL CENTER THEN YOU KNOW THAT THERE IS ALWAYS A SUPERVISOR ON DUTY!
I CALLED CUST RELAT. 800.877.8169 AGAIN REACHED AMANDA WHO GAVE ME THE SAME LINE NO SUPERVISORS AVA! AND THEN HUNG UP ON ME!
I CALLED BACK TO CUSTOMER RELATIONS GOT MUREEN WHO TOLD ME THAT I HAD BEEN REFERED TO A MANAGER DORTHY SVOZIL WHO IS THE SUPERVISOR MANAGER. SHE WOULD CALL BACK ON MONDAY BETWEEN THE HRS OF 8:30 -5:15.
WANT TO BET I DO NOT GET A CALL BACK. I ASKED FOR THE PRESIDENT OF THE COMPANY'S INFO I WAS GIVE A NAME MARK LITE THE MAILIN ADDRESS 375 GHENT RD AKRON OH 44333. BUT THAT HE TRAVELS AND I CAN NOT S/W HIM.
I GUESS WE KNOW WHY HE CAN NOT TAKE CALLS EITHER HE'S IN THE DARK OR WITH THE SUPERVISORS? I ASKED HOW MANY SUPERVISORS ON DUTY AND NEVER GOT ANSWER.
Unhappyw/kays
MARTINSBURG, West Virginia
U.S.A.
THEY FORGOT TO ORDER REORDERED SEVERAL TIMES NEVER CORRECT DIAMOND NOT CENTERED, REMOUNTED HEAD STILL NOT CENTERED !THEY CAN NOT SEE IT! BUT STRANGERS IN THE MALL CAN! BAGUETTES ON SIDES POPPING OUT. REFUSES TO GIVE REFUND WANTS TO GIVE STORE CREDIT.
TEARS EVERYTIME I S/W THEM! OUTRAGED NEVER ABLE TALK TO SUPPERVISOR WHEN I CALL KAY CUSTOMER RELATATIONS. NEVER A CALL BACK! TOLD ME I SHOULD BE HAPPY BECAUSE I GOT A GOOD DEAL ON THE RING.
CAN NOT GIVE REFUND FOR THE $2150.00 BECAUSE OVER THE 90 DAYS! AND USE SANTA CERT ONLY WANT TO GIVE ME THE RING TAKES A 180 DAYS TO ORDER IN SIE 5 AND THEN NEEDS TO BE SIZED DOWN. HAVE BEEN THRU 6 MANAGERS! D/M NEVER CALLS BACK! AS OF 12/15/07 AT 10:05 EST THIS MORNING I S/W BOBBY WHEN TOLD ME THAT SHE WOULD CALLL HER SUPERVISOR AT HOME AND THAT WE COULD GET THE PROBLEM RESLOVED TODAY. I WAITED SEVERAL HOURS FOR A CALL BACK.
GUESS WHAT NO CB! THERE IS NOT A SUPERVISOR ON THE WEEKENDS ACCORDING TO THE STAFF. IF YOU HAVE EVER WORKED IN A CALL CENTER THEN YOU KNOW THAT THERE IS ALWAYS A SUPERVISOR ON DUTY!
I CALLED CUST RELAT. 800.877.8169 AGAIN REACHED AMANDA WHO GAVE ME THE SAME LINE NO SUPERVISORS AVA! AND THEN HUNG UP ON ME!
I CALLED BACK TO CUSTOMER RELATIONS GOT MUREEN WHO TOLD ME THAT I HAD BEEN REFERED TO A MANAGER DORTHY SVOZIL WHO IS THE SUPERVISOR MANAGER. SHE WOULD CALL BACK ON MONDAY BETWEEN THE HRS OF 8:30 -5:15.
WANT TO BET I DO NOT GET A CALL BACK. I ASKED FOR THE PRESIDENT OF THE COMPANY'S INFO I WAS GIVE A NAME MARK LITE THE MAILIN ADDRESS 375 GHENT RD AKRON OH 44333. BUT THAT HE TRAVELS AND I CAN NOT S/W HIM.
I GUESS WE KNOW WHY HE CAN NOT TAKE CALLS EITHER HE'S IN THE DARK OR WITH THE SUPERVISORS? I ASKED HOW MANY SUPERVISORS ON DUTY AND NEVER GOT ANSWER.
Unhappyw/kays
MARTINSBURG, West Virginia
U.S.A.
