- Report: #1041532
Complaint Review: Kayak.com - Internet
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Author Not Confirmed
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Kayak.com
Internet, United States of America
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Web:
www.kayak.com
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Kayak.com Stay away -- they book through Travelocity and don't assign seats, Internet
I just did a search on Kayak for flights to Italy through Kayak and thought, mistakenly, that when they offered to allow you to book through Kayak.com that you were booking through the airline -- they used to transfer you to the airline to book. Instead, I ended up booking through Travelocity, who informed me they could not assign me seats.
The email told me to to call the airline to book the seats. Undisclosed in the booking info, to get seat assignments I had to pay $232 to British Airways, on top of the $3,000 for the tickets. Nowhere did Travelocity or Kayak tell me there would be an additional charge to get seat assignments more than 24 hours before my flight. TOTAL RIPOFF.
I am never using either Travelocity or Kayak again. Service means nothing from them -- stay away.
The email told me to to call the airline to book the seats. Undisclosed in the booking info, to get seat assignments I had to pay $232 to British Airways, on top of the $3,000 for the tickets. Nowhere did Travelocity or Kayak tell me there would be an additional charge to get seat assignments more than 24 hours before my flight. TOTAL RIPOFF.
I am never using either Travelocity or Kayak again. Service means nothing from them -- stay away.
1 Updates & Rebuttals
MochaG
Springfield,Virginia,
Quick question
#2Consumer Comment
Mon, April 08, 2013
I have been using the site and I notice that the site let you choose sites to compare the price. Once you choose it and start the search, there will be pop up windows of those chosen sites. I usually close all of those pop up and select only on the main page of kayak. The kayak link should take you to the airline website.
So my question is how did you do the booking on the website? Just my curiosity...
