- Report: #217796
Complaint Review: KDS USA - Garden Grove California
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KDS USA
kdsusa.com Garden Grove, 92841 California, U.S.A.
Phone:
818-283-1311
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KDS USA Will Not Cover Dead Pixels On New LCD's Under Warranty Ripoff Garden Grove California
I purchased a brand new KDS K717 17" Lcd about a month ago. I unpacked it, hooked it up to my computer and from the first time it was turned on I immediatly noticed a bright blue dot on the screen just to the left of the center of the Lcd. Being in computer repair for 23 years I knew what it was the second I saw it. I said to myself "Oh Great" now I know why many of my associates have said to stay away from there products. I then said to myself that at least it is brand new and under warranty and so I just need to hassle with getting it replaced. I have done this with many other companies that are far superior such as Viewsonic and Samsung and have never had a problem. Well for the last month it has been very busy for me so today was the first chance I had to finally call them. I also hesitated because I could not afford to be short a monitor. I thought I would start to check out what needed to be done or where to go to replace it. I got the box to check inside for any paperwork and noticed a large circle with the word "Kares" in it and under that it said that this Lcd was covered under the "Kares" advanced exchange warranty. I thought great they'll ship me a new one and then when I get it I send the bad one back. I grabbed the phone and called the number on the box. I got a lady in customer service and told her I just bought the Lcd and I needed a replcement due to a bad pixel.She then replied with "I'm sorry sir but we do not cover bad pixels". I WAS SHOCKED!!! I said what do you mean you don't cover bad pixels!! I have a bright blue dot almost center of my brand new lcd that shows all the time and is very annoying! She then had the nerve to ask me "Well, how big is it? Is it like a pinpoint?" implying that it was no big deal and why am I calling about such a little thing for. IT SHOULD NOT MATTER!!! It is clearly visable and is a defect in thier product. Excuse me for expecting a perfect picture on my brand new lcd which just cost me over $200.00. So because they produce an inferior product I'm suppose to pay even more money to repair thier poor choice in materials and shoddy workmanship and quality control? This is an outrage and it is time that companies are stopped from selling defective product and then be unwilling to stand behind that product and not try to wessel their way out of the warranty. I will never buy another KDS product again and will warn all my customers and suppliers as well. Someday they will pay for the way they have jerk their customers around and when that day comes I will be laughing my head off.
David
Sherman Oaks, California
U.S.A.
David
Sherman Oaks, California
U.S.A.
1 Updates & Rebuttals
Thomas
Dalton,Georgia,
U.S.A.
Hey David did you read my report?
#2Consumer Comment
Thu, August 16, 2007
Report: #182061 Report: KDS USA Category: Computer Service & Repair KDS USA ripoff will accuse you of damage you did not do to the monitor or it's cables Garden Grove, California KDS USA Phone: 714-379-5599 Fax: 714-379-5592 7373 Hunt Avenue Garden Grove, California, 92841 U.S.A. Thomas Dalton, Georgia Submitted: 3/19/2006 12:19:11 PM Modified: 3/19/2006 12:19:00 PM In May of 2004 I and my Roommate bought a KDS USA which had the following on it: Product No: XF-7b Model: 786N Product Series: DZ-777NS Mfg Date: February 2004 100-24DVAC, 50/60Hz, 1.8A Under the Barcode was this: WZQD042021942U And if you look at this website below you will see that this model has already been discontinued: http://www.kdsusa.com/DiscontinuedProduct.asp If you look under X-Flat you will see that XF-7b is on there. Wonder why it was discontinued maybe because of the same reason? So Mrs. Patricia Bueno has accused me of pulling harshly cord and has said also it might have been caused unintentionally. But anyhow they are saying because of the inner wires of the cord being exposed it's not under warranty and thus I would have to pay a total of $218.40 which includes the $30.00 fee to get the cable replaced. My mother wrote to this woman who has no manners and no respect because she accused me of doing harm to the cable when I got taught better not to pull on cables and have never done so. Here is the last email that she sent to my mother: Date: Fri Mar 17 19:41:30 2006 From: Patricia Bueno To: email address Subject: RE: Mrs.Patricia Bueno: Mr. Maguire, The explanation once again is that the cable is not covered due to the fact that the inner wires are exposed. The reason the emails from your son were forwarded to management was for them to see the kind of rude emails your son was sending me. This would allow them to review the entire situation and advise me if I the information I gave to him was correct. They did agree that by the photos provided with the inner wires exposed we could not replace the cable free of charge. We cannot refer you or your son to a local repair shop because warranty and out of warranty repairs are handled by us. Again, I have advised your son what this option is. Please do not send any more emails to me on this same issue. I will also advise management that I have relayed the option to you as being the final and only solution. Please contact the customer service department for an rma# to send the unit in with $30.00 payment to replace the cable. Sincerely, Patricia This Company has also got a F from the Better Business Bureau which the report is available at this link below: http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=13038482 Or you can read this below what it says on the BBB Website: F-We strongly question the company's reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law's licensing or registration requirements, their complaints contain especially serious allegations, or the company's industry is known for its fraudulent business practices. I hope that this company will get either straightened out of shut down. I can't believe what kind of companies that are ripping people off all over the USA and the Government don't seem to care and neither does the BBB apparently or else there would have been investigations by now and they would have been shut down like ENRON. I also filed a BBB Report against them and so has other people also. Thomas Dalton, Georgia U.S.A.
