Report: #1191098

Complaint Review: Keen - San Francisco California

0 Updates & Rebuttals

Reported By:

Klear - Raleigh, North Carolina,

Submitted:

Updated:

Author Not Confirmed

Why?

Keen

182 Howard Street #826 San Francisco, 94105 California, USA

Web:

keen.com

Categories:

Fortune Tellers

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Keen Keen.com abuse of personal information San Francisco California

I had the strangest interaction with Keen.com and I'm wondering if anyone else has went through this before. Since I am an experienced Tarot Card Reader and prefer to work from home, so I thought Keen would be an excellent way to do so. After I researched this site, signed up (used a credit card to confirm identity), created my first listing, then waited three days for approval of that listing. On the third day, I went into my account to check the status of my listing, when I was confronted by personal verification page, confirmed by Equifax. I complied and provided my essential information on that secured page. The next day, I got this message from them:

After further review of your Keen account we have decided to exercise our right under section 3B of our Member Agreement and cancel your account.

Regards,

Play Fair

Basically, it's a standard fail-safe that allows Keen to terminate accounts without cause or explanation. That is fine by me, but I'm concerned that this happened AFTER I provided my driver's license, birth date, current/previous address, social security number to prove that I am who I say I am. Is Keen collecting information?

This practice is unsettling to me and I am in the process of resolution. As I am doing so, I have been receiving more 'bot' replies, where I can not reply to the message sent. Keen offers rather limited support - no contact number, live chat option, or email address, much less a physical one. Keen.com is powered by Ingenio, I will contact them next.

If you're considering registering anything at Keen.com, please be careful. Apparently, this doesn't happened to everyone, but it's something to be aware of.

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