When I moved from my home, I called and closed my account. I owed $0. A few months later, they tried to bill me for the current tenants gas. They never changed the name on the account when the new folks moved in. I called again, they told me the issue was resolved. A few months later I get a bill in my name again. This has happened 5 times so far. I moved in 2015, it's now 2018.