- Report: #1510026
Complaint Review: ketogtresearch.com - Brandon Florida
Reported By:
Phyl -
Jasper, Tennessee, United States
Submitted:
Updated:
-
Author Confirmed
Why?
ketogtresearch.com
P O Box 6914 Brandon, Florida, United States
Phone:
844-806-5469
Web:
ketogtresearch.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ketogtresearch.com I ordered 1 (one) bottle of the Ketogt, they processed the order for 5 bottles and charged me for 5 bottles. Brandon Florida
I placed an order for one bottle of Ketogt. When I received the invoice via email, it had been processed for 5 bottles, so instead of being charged approximately $70, I was charged $199.99.
I called customer service thinking they would just cancel the order and it would be done.
The person I spoke with told me that they could put the 4 bottle back in stock but I'd have to pay a restocking fee. I told her that as I had not ordered the 4 bottles there should be no restocking fee, especially as the order had not yet been shipped. She kept giving me alternatives that would allow them to keep a portion of my money. I ended up just telling her to cancel the entire order as I knew it had not yet had time to ship. She said she didn't have the authority to do that and would have a supervisor call me.
After the call did not resolve the problem, I sent them an email with the same information. No supervisor called me. "Five hours later", I received an email that the order had shipped and once I had received it, I could email them for instructions to return the product and get a partial refund.
I sent back an email saying: I did not place this order! This is Fraud! I will dispute the charge! I will report the fraud! This is FRAUD!!! Do not do business with this company. I will go to my bank as early as I can tomorrow and will dispute the charge. I hope at least that will get my money back.
I also hope reading this will help others not to make the mistake of dealing with a company that commits fraud.
