- Report: #739756
Complaint Review: key bank - Internet
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key bank
Internet, United States of America
Phone:
Web:
www.key.com
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key bank CLOSED MY ACCOUNT WITH OUT REASON- WORST BANK IN THE WORLD-STAY AWAY! Internet
STAY AWAY FROM KEYBANK!!! I opened up a keybank account over a month ago, due to a good promo that they were running.Out of no where, my debit card wasn't working so I decided to give them a call. They told me that my and my wife's account is being closed. After a few days of trying to get through to the fraud department, I spoke to the women who actually closed my account her name was "Sara". She said "Keybank has a right to close my account with out providing any reason or notice". She was extremely rude and didn't want to give me any info.When I called again she said she doesn't feel conformable talking to me as I sound like a different person. Additionally they can't send me a check for my account balance, and that I have to go down to the nearest keybank branch which is 3 and a half hours away from me. I opened this account online since there was no branch near me. I find this absolutely ridicules, All I did was open and account and I deposited my money in there- no fraud whats so ever as I have never done anything like that. I used so many banks and no has ever done this to me. I can't even check my account balance online as they cancelled it without notice. I've never experienced dealing with someone this ruthless. I don't plan on dealing with keybank again but now i basically don't know what to do as I cant travel 3-4 hours to the bank.
1 Updates & Rebuttals
Striderq
Columbia,South Carolina,
U.S.A.
Sounds to me...
#2General Comment
Sun, June 12, 2011
like there's some question/concern about the identity documentation you gave them. If you put in your driver's license number maybe a wrong number was hit or maybe numbers in the wrong order. Perhaps when they checked your ID the information they received didn't match the information you gave them. Perhaps having recently moved and address update not completed. Or possibly signs of identity theft. You might want to consider getting a free credit report from annual credit report.com (without the spaces) to make sure no one's trying to use your information.This would support the no release of information. The bank wouldn't want to tell an indentity thieve what they got wrong. This would help them more successfully commit future crimes.
Inconvenient--yes. Irritating--yes. Unfortunate--yes. Rip-off--no.
And I've do not now and at no time in the past have I worked for this bank.
