Riversideford
Macon,#2UPDATE Employee
Fri, January 16, 2009
As with many situations, there is more than one side to the story. Riverside Ford/Kia came in on the end of the problems with this particular Rio. She was upset because she was told she was not under warranty with the new engine. The problem was, as far as we could tell her warranty was backed by the previous dealer, not by Kia. Since the previous dealer was no longer in business, there was longer any warranty. When Riverside Ford purchased the Kia Time dealership, they purchased the assets only, not the corporation, so any liabilities of Kia Time remained the solely of Kia Time. We tried to come up with an amicable solution, unfortunately none could be reached. I am disappointed that she blames our dealership that had been in business for a couple of weeks for problems she had over the course of four years. As for the comment "I also did research and Riverside has two previous accounts of failure to fulfill guarentee of a warrenty.", well first it's spelled "guarantee" and "warranty", but Riverside Ford does not issue warranties, they simply perform warranty work on behalf of Ford Motor Company. If Ford denies a warranty claim, that is not the fault of Riverside Ford. Most often it is the fault of the owner for failing to properly maintain their vehicle.
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Anderson,#3Consumer Comment
Sat, July 12, 2008
Consumer Reports publishes tests on cars they buy anonymously. CR has an 'Auto Issue' every April, and they publish 6-year reliability charts on almost all brands. CR also offers brand & model specific buying information. Find CR at your public library, or subscribe at $98 for 5 years., $26 for 1 year. You can also visit Consumer Reports com. There are also websites that discuss despicable dealer practices- from the inside.
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Anderson,#4Consumer Comment
Sat, July 12, 2008
Consumer Reports publishes tests on cars they buy anonymously. CR has an 'Auto Issue' every April, and they publish 6-year reliability charts on almost all brands. CR also offers brand & model specific buying information. Find CR at your public library, or subscribe at $98 for 5 years., $26 for 1 year. You can also visit Consumer Reports com. There are also websites that discuss despicable dealer practices- from the inside.
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Anderson,#5Consumer Comment
Sat, July 12, 2008
Consumer Reports publishes tests on cars they buy anonymously. CR has an 'Auto Issue' every April, and they publish 6-year reliability charts on almost all brands. CR also offers brand & model specific buying information. Find CR at your public library, or subscribe at $98 for 5 years., $26 for 1 year. You can also visit Consumer Reports com. There are also websites that discuss despicable dealer practices- from the inside.