Complaint Review: Kids R Kids Learning Academy - Webster Texas

 I respectfully disagree with you. After reading your email to the company, you did seem overly upset. Perhaps it is because of your recent circumstances. However, the company was trying to help by working to open as soon as possible. They alerted their customers to the situation of which they had no control. They also reduced the fee for their service as they were not able to be open for a couple of days during the week. It is pretty typical for a business to charge for a service like this regardlesss of whether you are able to show up. It's much like cancelling a doctors appointment, daycare, or reservation at a nice restaurant. They often want sufficient notice from you to cancel because they have reserved you a spot and they lose money if you don't show up. You came out guns blazing and maybe if you would have spoken to them about your feelings and situation they would have worked with you or, maybe not. Either way you threatened to pull you child out and it sounds like there are plenty of people willing to take his or her spot. Just my honest opinion.

 While I will agree that I was angry writing that email and the tone reflected that, I do not agree that I was in any way "abusive to staff" in that email as she suggested in her reply. I think that was just a cop out on her part because she wanted to have a reason to be ugly at me for calling her out her decision making. I only every criticized the decision and the motives behind the decision, if you read the email you can see that. The point is, I'm the customer, she is the professional in this situation. I had every reason to be upset, my home is mildew ed and disgusting from flood water, we have almost nothing in our bank account because I'm an intern who gets paid nothing and my hubbie is out of work due to the hurricane. Then we received this letter telling us we owed them $150 for nothing. While you can argue the semantics about whether or not is a "demand" it said I have to pay X, to me that's a demand. It didn't ask me , hey could you please pay X, it said your tuition owed is $150. In my opinion, the responsibility was hers as the professional to remain professional and talk with me through the situation. I've worked in CS all my life and I believe she made a difficult situation even worse with her repeated poor decisions. First was trying to reopen without adequate supploes and active telephine lines, second was seeking payment from victims of the hurricane and trying to enforce that policy during a natural disaster, and third was telling a customer who is obviously destraught that they were 'abusive' when they were not. I've been abused by customers before, I would never do that. If she thinks that email was abusive, I got a few stories that could blow her mind. Just go to the customer service reddit any day of the week! I feel a better director would have known how to handle this whole situation, including my complaint, without things turning out the way they did. I challenge anyone to NOT get angry when a person is so obviously trying to take advantage. Many parents have not been able to bring their kidsite to the preschool because of this disastrous situation, so why should she profit from their misfortune? She can send staff home early because of lack of attendance and not pay them, and yet STILL collect tuition payments. It's dispicable! I went up to that school to collect my son's things, it was a ghost town.

I don't know what emails you were reading or what you think you wrote, but you aren't exactly being truthful in your post.

First of all there was no "demand" for tuition, in fact they prorated tuition because they were closed.  Now, could they have made some allowances if people have been affected by the hurricane..perhaps.  Should they even be open if they truly had no phone service..probably not.  Should they have found out how many of their staff could actually make it in before they decided to open...again probably a good idea.  So am I saying that they are totally right and you are totally wrong..NO.  But since only they know their situation, anything else is really just speculation.

However, in looking at your email.  Yes it did have a vey "hostle" and threatning tone to it.  Perhaps instead of going straight for that tone  you went into a more of a explaination of your situation and if they could waive that week perhaps the result would have been different.

But in the end with your son getting kicked out, it was you who left the door wide open for them. As in the very last line you basically told them to apologize(for asking for tution?) or your son will not be returning.  They chose the later.

Perhaps when everyone is not under all of the stress cooler heads will prevail...ON BOTH SIDES.