Red cats USA is a oversea company which own King size Direct and number of other clothes online stores, My guess is the Group is going Belly up like the old saying , so they is trying to rip off as many peoples as it can before Failing or Bankrupty, That why King size Direct shipping Damage product and giving false tracking number for exchange lieing to consumer shipping wrong size double charging customers . There are Thousand of online complaints about this company Fraud Ripoff scam, you might not never get your money back.King size use to be a good company not anymore since it was sold to Red cats USA