- Report: #90853
Complaint Review: Knights Dental - Bensalem Pennsylvania
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Knights Dental
2774 Knights Road Bensalem, 19020 Pennsylvania, U.S.A.
Phone:
215-639-2112
Web:
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Knights Dental very rude when I tried to cancel appointment for a family emergency. Rip-off! Bensalem Pennsylvania
*Consumer Suggestion: Had a similar experience with a doctor's office but much worse.
*Consumer Suggestion: Had a similar experience with a doctor's office but much worse.
*Consumer Suggestion: Had a similar experience with a doctor's office but much worse.
*Consumer Suggestion: Had a similar experience with a doctor's office but much worse.
*Consumer Comment: THEY CAN CHARGE, BUT DON'T PAY IT.
*Consumer Suggestion: Broken appointments DO cost money
My husband had a dental appt on Saturday May 8, 2004. He called on Friday at 1:00 pm to cancel that appt. They told him they were going to charge him $25.00 for cancelling his appt because it was not 24 hours notice. We called them back to explain to them that we had an family emergency a family member that was dying which required him to go out of town and he was not going to make the appt. They began to get rude and tell him that he was lying they were yelling at us they were not compassionate at all about the situation, and this was our first time seeing this dentist.
Kimberley
levittown, Pennsylvania
U.S.A.
Kimberley
levittown, Pennsylvania
U.S.A.
6 Updates & Rebuttals
Dr Charlie
Jenkintown,Pennsylvania,
U.S.A.
Broken appointments DO cost money
#2Consumer Suggestion
Sat, October 23, 2004
I'm a dentist, located not far from the office you mention. I cannot imagine charging someone for a broken appt under the sad circumstances mentioned, but I would certainly charge for a broken appt if the patient makes a habit of it. My real desire is to GET RID of the patient, and the bill usually does the trick. I have NEVER double-booked in my 20 yrs of practice; with my luck, both patients would show up! I don't know ANY dentists who double- book. Most of my 1700 patients are like family. If they're jammed up, they call; I can almost always fill the appt if I have a couple hours notice. If a regular patient can't give me enough notice, I get a well deserved coffee break. Rudeness to a patient, regardless of the reason, just can't happen at my office; and with rare exception, we still believe that the "customer is always right"-REALLY- as long as they don't try to take advantage of us.
Cory
San Antonio,Texas,
U.S.A.
Had a similar experience with a doctor's office but much worse.
#3Consumer Suggestion
Mon, May 10, 2004
The moron girl actually told my wife they wanted to check and see if the cancer had spread. Turned out she didn't have it. Boy was I pissed. Made an appointment with the office manager and we had a 1 hr conversation. If that doesn't work request a meeting with the dentist. If that doesn't work file a complaint with the local/state dental board. No excuse for rudeness. Good luck.
Cory
San Antonio,Texas,
U.S.A.
Had a similar experience with a doctor's office but much worse.
#4Consumer Suggestion
Mon, May 10, 2004
The moron girl actually told my wife they wanted to check and see if the cancer had spread. Turned out she didn't have it. Boy was I pissed. Made an appointment with the office manager and we had a 1 hr conversation. If that doesn't work request a meeting with the dentist. If that doesn't work file a complaint with the local/state dental board. No excuse for rudeness. Good luck.
Cory
San Antonio,Texas,
U.S.A.
Had a similar experience with a doctor's office but much worse.
#5Consumer Suggestion
Mon, May 10, 2004
The moron girl actually told my wife they wanted to check and see if the cancer had spread. Turned out she didn't have it. Boy was I pissed. Made an appointment with the office manager and we had a 1 hr conversation. If that doesn't work request a meeting with the dentist. If that doesn't work file a complaint with the local/state dental board. No excuse for rudeness. Good luck.
Cory
San Antonio,Texas,
U.S.A.
Had a similar experience with a doctor's office but much worse.
#6Consumer Suggestion
Mon, May 10, 2004
The moron girl actually told my wife they wanted to check and see if the cancer had spread. Turned out she didn't have it. Boy was I pissed. Made an appointment with the office manager and we had a 1 hr conversation. If that doesn't work request a meeting with the dentist. If that doesn't work file a complaint with the local/state dental board. No excuse for rudeness. Good luck.
Sherri
Piedmont,California,
U.S.A.
THEY CAN CHARGE, BUT DON'T PAY IT.
#7Consumer Comment
Mon, May 10, 2004
Most dental offices will double and triple book an appointment slot. If you had not been to this office before and didn't sign an agreement, DO NOT PAY. If you had a history of cancelling at the last minute, that would be one thing, but they are not being at all reasonable in this situation. If they threaten to send you to collections over this $25, just be aware that they cannot report you to credit bureaus for nonpayment for services not rendered (at least in most states).
