- Report: #802788
Complaint Review: Kodak Camera Company - Rochester New York
Reported By:
DMR -
Decatur, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Kodak Camera Company
343 State St Rochester, 14650-0001 New York, United States of America
Phone:
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Kodak Camera Company Eastman Kodak Expensive Digital Camera took completely terrible pictures... Rochester, New York
Report Attachments
I am a freelance photographer who purchased the Kodak EasyShare Z5010 Digital 14MP camera a month ago at a local WalMart retail store in my area (Atlanta, GA).
I had been robbed just prior to the purchase and needed a camera to get me through until I was able to purchase all of my equipment back.
I have done three photo shoots with the new camera and have tried every single setting on the camera in an attempt to just get a marginally clear photograph. I am using studio soft box lighting and flash, which even without any change in setting, should produce a clear photo. Without fail each and every photo is completely pixelated and I have spent days trying to get anything that would resemble a quality photo to give to my customers.
I will have to re-shoot all three clients because frankly I cannot give them the photos from this camera. I have since purchased a $10 disposable camera just to compare photos and found that the disposable camera takes much clearer photos than the almost $300 digital camera purchased from Kodak.
I have contacted Kodak several times for a replacement camera but have been met with no help. I have spoken to two customer service reps who both promised to send information for me to send the camera back in for repair (I don't want it repaired, I want a new camera that works properly) but neither has done as they promised and I have received no information at all.
I am out of $600 for the shoots not to mention money that would have come from selling many photos. Since the photos are so bad, I cannot sell them. I will be out of considerable time and effort to re-shoot three photo shoots.
I had been robbed just prior to the purchase and needed a camera to get me through until I was able to purchase all of my equipment back.
I have done three photo shoots with the new camera and have tried every single setting on the camera in an attempt to just get a marginally clear photograph. I am using studio soft box lighting and flash, which even without any change in setting, should produce a clear photo. Without fail each and every photo is completely pixelated and I have spent days trying to get anything that would resemble a quality photo to give to my customers.
I will have to re-shoot all three clients because frankly I cannot give them the photos from this camera. I have since purchased a $10 disposable camera just to compare photos and found that the disposable camera takes much clearer photos than the almost $300 digital camera purchased from Kodak.
I have contacted Kodak several times for a replacement camera but have been met with no help. I have spoken to two customer service reps who both promised to send information for me to send the camera back in for repair (I don't want it repaired, I want a new camera that works properly) but neither has done as they promised and I have received no information at all.
I am out of $600 for the shoots not to mention money that would have come from selling many photos. Since the photos are so bad, I cannot sell them. I will be out of considerable time and effort to re-shoot three photo shoots.
4 Updates & Rebuttals
Dee
Decatur,Georgia,
United States of America
C'mon... I said I was robbed of ALL my equipment
#2Author of original report
Wed, November 30, 2011
Thanks Robert for the info. I had to get the 'CHEAP' camera because I was robbed and they took all of my electronics and computers. So getting all that back is going to take some time.
Anyhoo, I was out of the country and missed the 15 day window for return. I kept shooting because I thought that maybe I was doing something wrong and wanted to make sure it was not operator error.
It's my fault it seems, for not being more aware of low end cameras and how awful some can be.
At any rate, I am going for another Canon soon.
Thanks for the info guys.
voiceofreason
North Carolina,United States of America
Kodak? A professional shooter buying a Kodak?
#3Consumer Comment
Tue, November 29, 2011
I understand you were limited in what you could spend under the gun, but a Kodak? Even a "high end" Kodak?
Come on! They're not about to go bankrupt for nothing!
You couldn't find a half way decent mid level Canon, Nikon, Sony, Pentax or Panasonic for the same money? Even a used one?
Dee
Decatur,Georgia,
United States of America
Clarification on photos
#4Author of original report
Tue, November 29, 2011
The photo on the left is how the image is supposed to look (clear, details, eyes can be seen). The photo on the right is one taken by the Kodak camera. It is grainy, blurred and has no discernible details (except that I drew in hair and added lashes.) Otherwise it was just a blurry mess.
This was done with soft box lighting, tripod and pro flash. So it should be clear. There is no clarity in it.
Robert
Irvine,California,
U.S.A.
Confused
#5Consumer Comment
Tue, November 29, 2011
You claim that the pictures you took were "completely pixelated", yet the two pictures you posted look just fine.
When a picture is "pixelated" one very common reason is because you are trying to increase the picture size of a file that is too low in resolution. Such as trying to print a 16x20 picture from a 640x480 image. So are you sure you are shooting at maximum resolution(14MP)?
Now is this actual "pixelation" or more like "noise". If it is more like noise that could be an indication that you are shooting at the wrong ISO for your shutter speed, or you could be on a scene mode that is the wrong settings for your setup.
Also, one other confusing thing is why didn't you just return it to Walmart? It sounds like this was case where you needed to use it right away. So when you found out after the shoots you had an issue it should have still been in the return period for Walmart. Which again why did you do 3 shoots if this was an issue, why didn't you do this after the first shoot.
Perhaps you can post some additional details
