- Report: #300233
Complaint Review: Kohler Company - Kohler Wisconsin
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Why?
Kohler Company
444 Highland Drive, Kohler, WI 53044 Kohler, 53044 Wisconsin, U.S.A.
Phone:
888-783-7546
Web:
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Kohler Company New bathtub crack not covered by warranty Kohler Wisconsin
There is a crack on my Sterling (same company with Kohler) bathtub I bought from Lowe's. I contacted Kohler tech support but was told that the problem I'm encountered is not covered by the manufactory warranty. I just want to share this with everyone to be aware. I also read other complains about Kohler Company in this web site. I should do that before I committed to the product made by Kohler.
Victim
South Jersey, New Jersey
U.S.A.
Victim
South Jersey, New Jersey
U.S.A.
3 Updates & Rebuttals
Canttellmyname
Waukesha,Wisconsin,
U.S.A.
Kohler tub
#2Consumer Comment
Tue, February 26, 2008
Lowes should go to bat for you if this tub is nearly new, get with whomever you had order it for you and tell them to help.
Terence
PLAINSBORO,New Jersey,
U.S.A.
Kohler Company
#3Author of original report
Thu, January 17, 2008
Going back and forth with the Kohler customer service they insist that their bathtub will not crack and blaming on me damaged it. I finally realized their attitude is, once youve purchased and installed their product, such as bathtub, faucet, etc. it is very hard to remove and return it. You are stuck with their product and yuu can't do anything about it. I guess Kohlers policy and scope are short-sighted and only expect to do business with you once. They are not looking for long-term relationship with their customers. Because Kohler thinks nobody is replacing the kitchen or bathroom product frequently so they dont care.
Terence
PLAINSBORO,New Jersey,
U.S.A.
UPDATE
#4Author of original report
Tue, January 15, 2008
There is a crack on my Sterling (same company with Kohler) bathtub I bought from Lowes. I contacted Kohler tech support but was told that the problem Im encountered is not covered by the manufacture warranty. I just want to share this with everyone to be aware. I also read other complains about Kohler Company in this web site. I should do that before I committed to the product made by Kohler.
