Complaint Review: Kokoon Homes - Toccoa

Filed against : 

Kokoon Homes

444 W Doyle St. 

Toccoa GA 30577

Complaint Description:

I placed a $12,000 deposit on a tiny house to be built by Kokoon Homes. It was never built and 13 months later only $6,000 has been refunded.

Complaint Details:

I placed a $12,000 deposit on a tiny house to be built by Kokoon Homes on July 8, 2016. It was never built and 13 months later only $6,000 has been refunded. The sales person, Jolan, was unable to meet my required delivery date "but had an idea." The idea was to get parts from an alternative supplier, if approved by the owner, DAVE RADES. The alternative was approved, I wired the deposit, and Jolan went to Florida on a personal trip. Time passed by with little progress on my home despite dozens of documented phone calls, texts, and emails from me trying to move the process forward. As my delivery date approached, Jolan, hand drew sketches, of what my home would look like - we used those drawings to determine my suppliers for the finishing touches - windows, doors, etc. Jolan and I agreed to what the finished home would look like...including dimensions of the windows and doors, ceiling

Jolan and I agreed to what the finished home would look like...including dimensions of the windows and doors, ceiling height and loft height. The plans were then reviewed by manufacturing and a hold was placed because the trailer could not be built to the specifications that Jolan and I agreed to. Jolan called me and told me she had to stop construction and delay the delivery, or get my consent to continue in the production of something other than what I had agreed to. At this

t this point the owner, DAVE RADES, got involved directly and created much more formal and exact blue prints of what the finished home could look like. He wrote to me that he would REFUND my deposit if I did not like the new alternatives. The new drawings indicated that my chosen Windows and Doors would not fit and that the overall look of the home would be greatly altered from that which I had envisioned when working with Jolan. I asked Dave to STOP all work (none had started) while I considered my new option. I

n the end, I could not bring myself to like the look of the proposed home; I could no longer wait for KoKOON Homes to build what I wanted as my existing home sold and I had no where to go. So we agreed in email that my money would be refunded. Since then, I have had to fight, and threaten, and continuously ask for my money back. I have received $6000. I am due $6,000. It has been one year and one month. DAVE RADES has used a variety of tactics on me to delay, stall, and forego refunding me with the money I deposited for a home that was never built. I feel I have been patient and more than fair and have come to the conclusion that DAVE RADES has no intention of ever refunding my money.

If any consumer deposits cash with DAVE RADES instead of in ESCROW - they had better be willing to lose it. He will not be fair or honest.